INSIDE SALES REPRESENTATIVE

Role Overview

The Air Rover Inside Sales Representative will generate the sale of Air Rover products and services by phone, online, in-person meetings, and physical interaction. They are expected to provide exceptional product knowledge and service ensuring customer satisfaction in all areas of the business. This position is assigned to the Air Rover Company, a member of the Western Shelter Family of Companies, located in Tyler, TX and will report to the Air Rover Operations Manager.

Responsibilities

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  Coordinate information and service between the end user of a product and the sales representatives in the selling organization.
• Answers inquiries and questions from customers related to ongoing use of products, maintenance requirements, operations, and other related information.
• Travels to locations to inspect equipment.
• Performs other related duties as assigned.
• Represents Western Shelter and Air Rover Company in a professional manner
• Enhance market exposure and develop new business opportunities with current and potential customers
• Compile lists of prospective customers based on information from trade shows, direct mail response, business directories, web sites and other research
• Evaluate competitive situations and recommend appropriate tactics
• Build and sustain relationships with vendors focusing on long-term relationships. Evaluate customer satisfaction following order execution in a timely and professional manner. Meet with customers to discuss their evolving needs and to assess the quality of our company's relationship with them
• Liaise with company Managers, Customer Service and Shipping to ensure fulfillment of customer orders
• Work with R&D on new product and custom orders
• Estimate date of delivery to customer, based on knowledge of own firm’s production and delivery schedules
• Maintain detailed knowledge of company products
• Provide product trainings
• Effectively utilize spreadsheets, presentation software and CRM
• Effectively communicate and collaborate with a diverse range of people and job functions via phone, email, Teams, Zoom, ect.
• Travel to high potential customers and attend trade shows
• Other duties as assigned.

Key Attributes

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  Ability to manage multiple projects and customers in a fast-paced environment
• Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure and adjusts to meet changing needs and deadlines
• Excellent presentation, negotiation and organizational skills.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong analytical and problem-solving skills.
• Thorough understanding of equipment, product, industry, and/or services provided to clients.
• Proficient with Microsoft Office Suite or related software as required to prepare reports and logs.

Physical Requirements

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  Ability to lift/ move up to 50 pounds of material without assistance. Ability to lift over 50 pounds with assistance from others.
• Ability to sit, bend or stand for long periods of time
• Ability to travel within assigned territory or area up to 50%.

Qualifications

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  2 years’ experience in HVAC Sales
• Knowledge of Microsoft Excel, Word, Outlook, Access, Teams
• Strong understanding of Customer Relationship Management (CRM)
• Formal sales and negotiation training are highly preferred
• Must have valid driver’s license