Bilingual Outbound Customer Service Representative

Title: Vietnamese speaking Outbound Customer Service/Sales Representative Location: Fully remote but supporting PST... Duration: 6 month contract - perm very likely but not guaranteed Shift: 8am-5pm PST Pay: $16 - 18/hr Insight Global is seeking a Remote Vietnamese speaking Customer Service/Growth Development Representative for a health and wellness client based out of San Francisco. The goal of this company is to help people make healthy changes to their lifestyle by meeting with Registered Dietitians virtually. This is a free benefit, and your role will be to call eligible candidates to educate them on the client's services and the value of meeting with a Registered Dietitian. You will then sign them up for different packages and get them excited about starting to meet with the dietitian. You are the first point of contact that most people will have, so your ability to connect with people is crucial! Job Description: • * Handle high volume outbound calls to potential new members and current members and offer support (an average of 70+ calls per day) • * Set up packages of appointments with Registered Dietitians, handle rescheduling and answer any other questions they may have • * Address any questions or concerns that members may have about tele-nutrition, and escalate any issues to the team leader, as needed • * Make follow up outbound calls to current members. Must haves: • Bilingual in English and Vietnamese • Minimum of 6 months of experience working remotely in a customer service, outbound sales, or outbound support role • Experience in a high-volume inbound calling role with the ability to make 75+ calls a day without getting burned out • Experience using a MacBook or iMac (Apple laptop/Desktop) in a professional work environment • Excellent communication skills, both written and verbal, with the ability to connect with individuals from diverse backgrounds (this person needs to be SHARP and comfortable being on the phone all day!) • Strong organizational and time management skills with the ability to balance multiple responsibilities and priorities • Ability to work independently but efficiently from home Nice to have: • Experience with Zendesk or Athena Health • Proficient in Google Suite applications • Previous experience working in healthcare/ wellness company or a strong passion for health, wellness, and fitness Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law