Level 2 Desktop Support Technician - job 2 of 2

Job title: Tech Support Specialist Reports to: Tech Support Manager Department: Ovvi Location: Alpharetta, GA (Hybrid) or Stafford, TX Grade: 11 Our Company: Priority Technology Holdings, Inc. is a leading financial technology company that specializes in providing integrated payments and banking solutions. Our innovative native platform empowers businesses to effortlessly collect, store, and send money in a scalable manner. We are committed to revolutionizing the way companies handle their financial transactions by offering cutting-edge technology and exceptional customer service.Job Summary: As a Technical Support Specialist, you will provide technical assistance in a prompt and professional manner to our customers over the phone, via email and in person. Customer service will be a main focus, but you will still be responsible for knowledge of company procedures in hardware, software, networking, Windows, and ticket management. This position is an In-Office role.RESPONSIBILITIES:• Handle customer technical support cases through phone and email submission.• Install & configure point of sale software, integrating credit card software and point of sale peripheral hardware devices.• Improve existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.• Maintain system functionality by testing computer components.• Maintain client confidence by keeping their information confidential.• Prepare reference material for users by drafting operation instructions.MINIMUM REQUIREMENTS:• High School Education.• 1+ years’ experience in hardware and software troubleshooting & resolution.• Hospitality/Restaurant/Retail experience a PLUS.• Windows Troubleshooting & Familiarity.• Android Troubleshooting & Familiarity.• Basic networking knowledge.• Debugging IT infrastructure or software issues.• Microsoft Office experience.• Strong ability to learn.• Ability to work flexible hours and/or shifts.• CRM experience.PREFERRED REQUIREMENTS:• Strong interpersonal skills.• Excellent verbal and written skills.• Ability to Multitask.• Strong Organizational Skills.• Outstanding work ethic.• Bilingual a PLUS (English and Spanish/Vietnamese/Chinese/Korean/French).Compensation & Benefits:• Compensation range: $18-$20• End of Year Discretionary Bonus• Unlimited PTO after year 1 (3 weeks to start)• Medical, Dental & Vision• 401k Match• Education Expense Reimbursement• Gym Membership Reimbursement• HSA and FSA for US based employees• Employee assistance program (EAP)Traditional Physical Requirements:• Requires prolonged sitting, standing, bending, stooping and stretching.• Requires the ability to lift 10 pounds.• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.