Part-Time IT Technician

We are looking for a driven and customer-centric individual to join our IT Help Desk team. Our goal is to provide excellent technical support with outstanding customer service. The ideal candidate will share a passion for problem solving while delivering an exceptional support experience to maintain a high bar for customer satisfaction. In this role, you will play a crucial part in supporting our internal employees by resolving their technical problems. You will act as the first line of support for internal employees. We are seeking a self-motivated and dependable Helpdesk Tech who is passionate about IT support.Responsibilities:Answer and respond to all help desk tickets, emails, and IT support slack channels in a timely mannerTrack and monitor support tickets and access requests to ensure timely resolution that is compliant with the IT teams SLA targetsSupport new and existing employees while delivering an excellent customer experienceAssist customers with technical problems related to Apple MacBooks, monitors, and Bluetooth enabled devices such as wireless keyboards and miceAssist customers with their technical issues in corporate SaaS applications like Google Workspace, Okta, Slack, Jira, Confluence, etc.Document IT help desk team processes and customer facing knowledge base articlesAssist with any other tasks or projects as assigned by IT ManagerCollaborate regularly with IT Engineering and InfoSec teams to complete support requests and elevate the IT experience.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .