Lead Housing Navigator (SSVF)

• Free Dental & Vision 
• 19 Paid Holidays - Including 4 Mental Health Days
• 15 Vacation days & 10 Sick Days Annually
• Retirement Plan with a match 
• Paid Training 
• 10-year anniversary sabbatical 
• Flexible Spending Accounts 
• Professional Development Allowance 
• Paid Parental Leave benefit 
• Discounted Pet Insurance 
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)
• and many more!

• In partnership with the Housing Services Manager, build and maintain positive relationships with landlords in the Counties Roads Home serves.
• In partnership with the Housing Services Manager and Housing Navigators, create and maintain a landlord listing database; and ensure Housing Navigators maintain the landlord listing database to meet KPI goals.
• In partnership with the Housing Services Manager, review housing staff Temporary Financial Assistance paperwork to ensure thoroughness and completeness.
• Provide guidance to Housing Navigators in handling difficult or complex problems or resolving complaints from clients or landlords. 
• Supervise the work of Housing Navigators onsite to ensure adherence to quality standards, procedures, and meeting deadlines. 
• In partnership with the Housing Services Manager, assist with new hire and on-going staff training.
• Maintain a small client caseload consisting primarily of housing prevention and low barrier clients; oversee caseloads of Housing Navigators during their absence. 
• Match landlord qualifications with client needs; review participant lease agreements and vacate notices; conduct home visits as needed.
• Negotiate rental agreements with landlords, conduct housing inspections, and coordinate move-ins and move outs.
• Collect and keep files of income certifications, calculations of subsidies and lease approvals for participants’ direct lease contracts.
• Maintain a database of all clients housed including date and location of permanent housing.
• Ensure that all regulatory agreements, contracts, and fair housing laws are met as they relate to housing.
• Provide program participants with the housing resources needed to reach their permanent housing goals.
• Provide individual and group education regarding housing retention, tenancy skills, and money management.
• Coordinate eviction prevention services and follow up with landlords.
• Adhere to laws regarding confidentiality and reporting requirements; maintain knowledge of current HIPAA certification standards.
• In partnership with the Case Manager, assist clients in meeting basic needs for food, shelter, medical /mental health care, and identification documentation, as needed.
• Document all services provided through HMIS database, including move-in dates for newly housed clients.
• Participate in weekly department staff meetings and case conferences.
• Drive your own or agency vehicle to the field and to other program sites, as required; documenting and reporting mileage according to agency procedures, so that services can be provided in a timely manner; comply with agency vehicle policy at all times. 
• Participate in promoting a safe, healthy, and clean working environment consistent with agency’s health and safety practices. 
• Attend and participate in all meetings and trainings as assigned. 
• Complete and submit timesheets in a timely and accurate manner.   
• Work within the framework of Insight Housing’s Code of Conduct. 
• Perform other tasks as assigned. 

• High school required. Bachelor’s degree in Social Services or related field a plus.
• Ability to complete CPR/First Aid Training. 
• 2 years experience providing direct support services to individuals experiencing homelessness, mental health, substance abuse or other social issues strongly preferred. 
• 1 year experience in real estate, property management or housing support, required.  Relevant internship and volunteer experience will be considered. Prior Customer service experience and administrative experience will be considered.  
• Demonstrated leadership skills and excellence in teamwork                  
• Proficient in use of computer and Microsoft office suite (Word, Excel, Outlook and TEAMS). Experience with Homeless Management Information System (HMIS) a plus  
• Commitment to serving individuals experiencing homelessness. Understanding of and sensitivity to issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Lived or Veterans experience strongly preferred.
• Ability to interact in a supportive and professional manner with staff and clients of diverse cultural and economic backgrounds. 
• Ability to provide good customer service. Communicate effectively and maintain a calm demeanor in stressful situations.
• Capable of working independently and as part of a team.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills with a can do and flexible attitude. Ability to work well under high pressure. 
• Ability to maintain professional conduct, attitude, and appearance at all times.

Special Requirements 

• This position requires frequent driving.  A valid California driver license, reliable personal vehicle, current personal auto insurance as required by law, and an MVR sufficient to obtain and reasonably maintain insurability under agency auto liability policies.  
• Must be able to receive and maintain criminal records clearance.

• Regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms.  
• Frequently required to stand, walk, sit, climb stairs, talk, hear, and see clearly.  
• May be occasionally required to stoop, kneel, or crouch.  
• May be required to lift or move up to 50 lbs. 

We are extremely proud of our diverse team and welcome all qualified applicants regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws 

Compensation Range: $31-34/hour depending on tenure with the organization