Senior Account Manager

The Senior Account Manager is a pivotal member of the ITG team, carrying responsibility for client service delivery, operational excellence, innovation, project management and team support – creating partnerships with our clients.  This role involves delivering a variety of projects across; print production, fulfilment, and delivery.  The key focus of the role is to enhance our ways of working to drive efficiencies, whilst supporting the Account Director to communicate, track and achieve all financial targets, adhere to commercial standards, and optimise commercial benefits for our client.

Most of the print buying is with a previous client sole supplier, but we hope you can bring your knowledge to and service our client!  You'll be supported by our wider client team based at various locations in the UK, leaving you to focus on providing first-class customer service. In addition, you will provide administrative excellence in all work-in-progress, briefing and supplier management.

Key Responsibilities:

Client focus:

• Building strong relationships and partnerships with our client.
• Owner and guardian of Service Hero stock management – owning all aspects of Service Hero stock management, ensuring the client is informed with the right information to make decisions based on data, and ultimately ensuring the estate has everything they need.  Can analyse data and recommend accordingly, as well as pro-actively supply context to reasoning for suggestions, with attention to detail and identifying solutions for the client.
• Delivering best in class client servicing, and continuously driving improvements to the ways we work.
• Working closely with suppliers to ensure projects are on time, on-brand and meet the brief.
• Leading on end-to-end delivery of key projects – leading and driving critical path adherence
• Providing regular reporting on campaign and project performance.

ITG:

• Best in class account services – status reports, critical path, and timelines to set the account up for success.
• Financial management – accurate and competitive quotes, on time estimating.
• Ensuring all quality-control policies are adhered to through the implementation and continuous monitoring of best practice, while continuously looking to improve ways of working.
• We need someone who can be a strong support to the Account Director while supporting and being a team player.
  

• First and foremost, you should be customer centric.  Our people go above and beyond to deliver exceptional customer service, every time.
• Maintaining excellent customer service through outstanding account management - solving issues as and when they arise and making sure that delivery is right every time, and on time.
• You won’t be micromanaged here, the ability to manage your own time and deliver quality with speed is essential.
• You bring great print knowledge with you. Even better, you understand the production process behind this.
• You enjoy getting the best deals, print buying is your forte and you know how to negotiate the best deals whilst maintaining quality and timely delivery.
• This is a busy account, working off various systems and keeping on top of multiple projects comes natural to you.
• Communication is key - open and transparent, provides context to situations, is collaborative, and solutions driven.
• Detail focus/accuracy - ensures briefs are delivered right, first time, and quality assurance is best in class. 
• Proactivity and accountability - driving the account and making life easier for the client team.
• Database Management – Updating and controlling the store databases ensuring data is accurate for campaign processing.
• A good understanding of systems and ensuring they work in a streamlined way.
• Delivery focused – driving all projects with clear status, actions, and next steps and most importantly, timelines.
• Performance and savings focused – delivering against KPIs, driving savings and innovation for the account.
• Positive mindset and calming influence – comfortable working in a fast-paced environment balancing longer term strategic projects as well as tactical BAU tasks – adapting flexibly to support our client.

Work’s a treat!

On top of a competitive salary, you can expect a whole load of perks:

• 25 days’ holiday + bank holidays – we understand the importance of you getting some down time.
• Annual Wellbeing Day – enjoy an additional day on us to look after your physical and mental wellbeing.
• Pension Scheme – helping you save towards your retirement home in the sun!
• Corporate Medical Cash Plan – claim back the cost of your medical treatments.
• Smart Working Options – spend up to 40% of your working week from home.
• So many savings – through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme – our people are at the heart of everything we do, so if you’re happy, we’re happy.
• Cycle to Work Scheme – save on the cost of biking to work.
• Monthly Employee Awards - Employee of the Month programme with £250 bonus
• Raising money for charity including a paid Volunteer Day – we’re all about giving back… and having lots of fun in the process!
• Referral scheme – know the perfect person to join the team? You could bag £1,000 for a putting a good word in.
• Wellbeing Programme – giving you the opportunity to join regular, interactive Wellbeing Workshops or join our 30 plus Wellbeing Champions.
• Enhanced Family Friendly Leave – support for you and your family to help you navigate through the craziness of family life.

We Value Diversity

We champion and welcome diversity in our workforce and ensure all job applicants receive equal and fair treatment, regardless of age, race, gender or gender identity, religion, sexual orientation, disability, or nationality.

We are not only committed to increasing the visibility and recognition of talent from under-represented groups within our organisation, but the wider industry too.

At the end of the day, we make sure we take time to look after ourselves, each other, and the planet, because we’re always stronger together.

ITG have a number of community groups (ERGs) available to employees which offer a safe space for like-minded colleagues, with shared interests to connect, socialise and check in with each other. These include Black ITGers Together, LGBTQ+ Together, Mens Health Together, Muslims Together, Neurodiversity Together, Working Parents and Carers Together and Women In Tech Together

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.