Senior Customer Success Manager

As a Customer Success Manager, you are our enterprise customer’s trusted advisor and a critical part of the Go-to-Market team at Instabase. As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems.What you’ll do• Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase.• Collaborate with our internal engineering and product teams to help inform the product roadmap.• You’ll conduct regular status calls and manage escalations.• Deliver executive briefings with our strategic enterprise customers.About you• Proven track record of success in customer success and technical account management with expertise in working with enterprise customers to find win/win solutions• At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives.• Given your technical expertise, you can explain technical concepts clearly and concisely to a variety of audiences with excellent presentation skills.• Highly detail-oriented, results-driven and fearlessly experimental• Intellectually curious and with a mind for technology that can adapt on the fly without getting flustered• You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all. For UK-based roles, the base salary range for this role is £80,000 to £95,000 + bonus, equity, and UK benefits. The actual pay may vary based on factors such as, experience, and skills.#LI-Hybrid