Installation/Maintenance Technician

Classification: Non-Exempt/Non-Bargaining

Using intermediate/advanced level of knowledge to perform all work functions related to the installation, service, and maintenance of voice, and/or data equipment and services from the Central Office to both Residential and business customer premises. Platform for delivery of services may be Fiber or Copper.

Responsibilities

• With limited supervision, perform work involving the installation, service, maintenance, and repair of both inside and outside plant, voice, and data communications services.
• Drives company vehicle to work site or other locations within service area.

Participates in rotational “primary on call” responsibility, accepting and responding to after-hours customer trouble report and installation requirements. Will be required to work overtime based on business needs. Will be required to respond during emergency situations even when not on call.Using general knowledge is proficient in the use of test equipment including the Optical Power Meter, Fluke volt/ohm meter, Telephone Test Set, Toners, OTDR/TDR and Underground Cable Locator, Lenovo laptop, JDSU.

• Is certified to use ladders.
• Adheres to company safety policies and practices. Attends required safety and training classes, and maintains a satisfactory safety record.
• Reports to work on time and maintains a satisfactory attendance record.

Qualifications

• Technical/Professional Knowledge: Knowledge of equipment and steps related to the installation service and maintenance of voice, and/or data at customer sites. Must possess good organizational skills and be able to communicate clearly and effectively with co-workers and the general public. Must maintain a neat appearance in accordance with Company policy. Ability to learn quickly.
• Training preferred: PC Proficiency with Microsoft products in windows-based application.
• Work experience: 0-1 year of applicable installation and maintenance experience and some prior exposure to the telecommunications or cable industry preferred.
• License required: A valid driver’s license and a satisfactory driving record is required. A DOT physical will be required for technicians driving trucks that are over 10,001 GVW.
• General education or equivalent: High school diploma or equivalent (GED). Associates degree preferred.

Benefits Offered

We are proud to offer a comprehensive and competitive benefits package:

• 401(k) matching
• Medical, Rx, Dental and Vision insurance
• Disability insurance
• Flexible spending account
• Health savings account
• Life insurance
• Tuition reimbursement
• Paid vacation and personal days
• Paid holidays
• Employee Assistance Program
• Annual bonus program to eligible employee's based upon organization performance

Other Information

Physical Demands: Significant time is spent standing, walking, bending, stooping, crouching, and using ladders and other related equipment. Lifting up to 100 pounds, occasionally above shoulder required. Use of computers and computer-related equipment required. This position also involves fine hand coordination. Must be able to discern dial tone and static on telephone lines. Must be able to discern hazardous materials and have depth perception to climb ladders. Must be able to discern color coded cables and fiber optics. Must be able to carry on telephone and radio conversations. Must have the ability to access, input and retrieve information from the computer. Employees cannot exceed the manufacturers' weight limitation for the equipment required to perform the duties and responsibilities of this job. Must be able to access utility poles, underground vaults.

Environmental Conditions: Work is split about equally between indoors, in air-conditioned/heated areas, with exposure to low noise levels; and outdoors in conditions of possible extreme cold, heat or humidity; and in dusty, dirty conditions with inadequate lighting and cramped space. Possible exposure to hazards such as electrical shock and falls and atmospheric conditions of fumes, dust, and odors.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law.

Job Type: Full-time

Pay: $17.91 - $27.14 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• On call
• Overtime

Work setting:

• In-person

Work Location: One location