Fast Facts

Parchment by Instructure is seeking a Print Services Operator to manage daily print workflows, ensuring efficient operation in their print facility. This role involves supporting team needs and maintaining high-quality print outputs using specialized equipment.

Responsibilities: Processing daily print and mail workflows, organizing production areas, managing shipping and receiving tasks, maintaining workflow efficiency, and collaborating with customer support to resolve issues.

Skills: Attention to detail, problem-solving, teamwork, and proficiency in MS Office. Strong organizational and time management skills are essential.

Qualifications: High School Degree is required, with a preference for candidates with experience in print services or familiarity with mail insertion and shipping processes.

Location: Loveland, OH

Compensation: $20 - $21 / Hourly

Parchment by Instructure is growing, and we want our top talent to grow with us. That’s why we invest time and energy in developing our employees. Instructure invests in helping team members develop the skills to succeed and provide opportunities for growth. Our teams are self-driven, empowered, and we support a bottom up culture. This is helping us drive our success. Turns out when you hire good candidates, invest in people, you end up with an excellent place to work.

Parchment by Instructure is helping lifelong learners around the world to empower themselves to make the most of their academic achievements and turn credentials into opportunities. As a Print Services Operator, you’ll be part of a hand-picked team of talented, dynamic and committed people that make up our growing Print Services division printing and delivering over a million credentials annually.

We are looking for a responsible, well-organized printer services operator who will be responsible for a variety of tasks. Duties will include providing support to our managers, employees, customers, and various daily print shop needs.

The ideal candidate will have excellent oral and written communication skills and be able to organize their work using tools such as MS Excel and Office programs. If you have previous experience or exposure to the print services industry, we’d like to meet you. 

Ultimately, the individual in this role will ensure the efficient and smooth day-to-day operation of our print facility.

What you will do

• Process daily print and mail workflows of transcripts and supplemental documents, certificates and diplomas.
• Order Reconciliation and validation
• Organize production area
• Shipping and receiving including create all shipping labels for FedEx, UPS, Priority Mail shipment.
• Prepare Postal Paperwork.
• Proper handling of consumables
• Inventory Management
• Understand the capabilities and the proper operation of the machines to achieve optimum print quality of Ricoh C9200 printers and Quadient DS-600i inserters. 
• Maintain workflow efficiency by evaluating processes at each stage of production.
• Ensuring that each job is properly set up.
• Work with Customer Support team to resolve customer issues.
• Logging returned mail.

What you will need to know/have

• Attention to detail and problem-solving skills.
• Team oriented.
• Positive attitude and willingness to learn new things.
• Stand for extended periods of time.
• Lift up to 40lbs.
• Excellent written and verbal communication skills.
• Strong organizational skills with the ability to multitask.
• Excellent time management skills and the ability to prioritize work.
• Proficiency in MS Office (MS Excel, MS Word).
• Working knowledge of office equipment, such as printers, computers, etc.
• High School Degree.

Bonus points if you also have

• Mail Insertion Equipment
• UPS/FedEx shipping and receiving
• Digital Printing 
• Shipping and Receiving 

$20 - $21 an hour

We’ve always believed in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be and when we openly welcome those ideas, our environment is better and our business is stronger.

At Instructure we participate in E-Verify and yes, in case you didn't catch it from the above, we are an Equal Opportunity Employer.

All Instructure employees are required to successfully pass a background check upon being hired.