Insurance Service Agent- Remote - job 1 of 2

Job Summary

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for an Insurance Service Agent! Join us and support CSAA IG in achieving our goals.

Hablas Español? Estamos buscando agentes de servicio bilingües!

Empleados elegibles se les pagará una prima adicional del 5% por hora por ser bilingües. No se requiere experiencia en seguros, nosotros aseguraremos que sepas como explicar la terminología de aseguranza en inglés y español.

We are hiring in the following locations!

• Arizona

• Idaho

• Colorado

• Oklahoma

• Nevada

Your Work:

• As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day!
• Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels
• Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.

Training

• Paid training starts on 9/5/2023 and will last approximately 15 weeks.

• Training includes instructor-led virtual classroom and on-the-job training.

Work schedule

• Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift between 7 a.m. to 11 p.m. local time, however, you should be available to work 40 hours a week within operational hours. Your schedule will remain consistent. You will be scheduled at least 1 weekend day per week. Consecutive days off are not guaranteed.

Compensation

• Shift differential and bilingual differential are applied for those who qualify.

What would make us excited about you?

• Soft skills
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• High School Diploma/GED or 2 years customer service experience in a virtual environment leveraging internet, phone and chat features in the insurance industry
• Preferred: Bachelor Degree, Property & Casualty industry experience.
• You can navigate through Windows-based and web browser applications and use the computer keyboard efficiently and accurately to input all important data.
• 1 year or more of outstanding customer service experience.
• 1 year or more in a Chat support role communicating with customers via Chat preferred.
• High attention to detail to ensure accuracy of all information recorded.
• Ability to obtain Property and Casualty or Personal Lines License within 6 months of hire. We will provide you with the study materials and cover the cost of the licensing exam.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.
• COMMIT to being there for our customers and employees.
• CREATE a sense of purpose that serves the greater good through innovation.

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (aaa.com)

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact TalentAcquisition@csaa.com.

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.

The national average salary range for this position is $21.63/hour. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full hourly rate range for this position across all the states we hire in is $19.52-$25.92. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.