Insurance Software and BPO Customer Community Manager (Remote in the US)
Job Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com
Insurance Software and BPO Customer Community Manager
The Customer Community Manager will govern and drive the effectiveness of our customer community events. This includes developing and executing process optimization and working with leaders throughout the organization to ensure a customer-first focus. The role will help drive a worldclass experience for our customer events and be a proven leader with success across three key areas: strategy & planning, community building and event production. The role will work extensively in a cross functional environment to partner with marketing, communication, business leaders, and sales leadership.
The ideal candidate will have a background in operational excellence, a bias toward action, is excited by the idea of supporting a world class team, exemplifies a customer-first focus, and thrives in a bold, fast-moving, transparent environment.
Key Roles and Responsibilities
Manage the customer community experience for the Insurance Software and BPO events including advisory councils, customer meetings and regional/global events
Work with the business leaders to activate the customer community through listening posts, customer advisory councils, and customer events
Build methodologies to streamline a consistent experience across all customer events
Identify customer experience opportunities and risks/roadblocks; mitigate if necessary
Ensure quality and timeliness of deliverables, track progress and manage KPIs
Manage the data involved with customer engagement, registration, survey results, and feedback
Manage and maintain a budget and build relationships to ensure the best and most cost efficient pricing
Create systems to track the booking and forward planning of events so that deadlines and budgets are always met and work closely with other departments to ensure events deliver on business goals
Plans and designs complex business processes and system modifications. Makes recommendations to improve and support business activities.
Basic Qualifications
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in business administration, information systems, or related field preferred
Nine or more years of business analysis experience
Experience working with the interface of information technology with functional groups within an organization
Experience working with business processes and re-engineering
Experience working with computer programming concepts and basic language
Extensive and proven experience producing in-person events, concept, planning, production, execution and reconciliation
Experience in building and scaling large customer or member communities in-person and virtually
Self-motivated, strategic creative worker with a drive for excellence, always looking beyond the available options when up against roadblocks
Other Qualifications
Strong interpersonal skills to interact with customers and team members
Strong communication skills
Strong analytical and problem solving skills
Good presentation skills to present to management and customers
Good leadership skills to coordinate, oversee and lead team/project members
Good personal computer and business solutions software skills
Ability to work in a team environment
Willingness to travel Ability to travel up to 2-4 times/month across the US; some international travel may be required
Work Environment
Office and virtual environment
If you are an applicant from the United States, Guam, or Puerto Rico
DXC Technology is an Equal Opportunity/Affirmative Action employer. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. DXC's commitment to diversity and inclusive selection practices includes ensuring qualified long-term unemployed job seekers receive equal consideration for employment. View postings below.
We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.
Postings link
Disability Accommodations
If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Please note: DXC will respond only to requests for accommodations due to a disability.
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