Sr. Product Support Analyst

Who We Are

Insurity’s vision is all about empowerment.  Empowering insurance organizations to quickly capitalize on new opportunities by delivering the world’s most configurable, cloud-native, easy-to-use, and intuitively analytical software.  It’s also about empowering our team members through tools, training, teamwork, and professional development opportunities.

To talk the talk, we must walk the walk. We are the largest cloud-based insurance software provider for the Property & Casualty market. In 2021, we were trusted by 15 of the top 25 P&C carriers - now, in 2024, we are trusted by 22 of the top 25 P&C carriers. That’s proof we walk the walk. While our product suites are some of the most compelling in the industry, it’s our team members who deliver the exceptional value and unrivaled industry expertise our customers appreciate from us.

Our team tells us over and over; working at Insurity offers you the opportunity to collaborate with and learn from some of the most creative and knowledgeable minds in insurance technology.  You’ll feel welcomed even before you start your first day with us through our award-winning onboarding program.

Take the first step to joining our team by applying today and we look forward to seeing #UatInsurity.

Insurity’s Next Sr. Product Support Analyst

Under general supervision, have the ability to understand and learn the Sure MGA application and the Insurance processes of the application. Be able to reproduce issues that occur and discuss with clients on the phone or via email solutions to any issues that may arise. Also have the technical ability to pick up on and assist others on the Product Support Team.  Must be comfortable reading and writing SQL statements in order to troubleshoot reported problems.

What Our Sr. Product Support Analyst Will Do

• Complete the triaging of all incoming tickets
• Communicate with clients daily to diagnose issues
• Perform functional root-cause analysis of highly complex issues
• Execute and coordinate known data maintenance scripts with the appropriate teams
• Reproduce issues, document, and call out issues to Tier 3 Development
• Document all communication and fixes in our tracking system

Who We’re Looking For

• Minimum of 7 years of experience in related field
• Experience with MS SQL Server, including reading and writing SQL statements
• Experience with Sybase and Sybase replication
• Experience with ConceptOne
• Knowledge of C1 ETM and SDK
• Experience with PostMan
• Troubleshooting experience utilizing output and diagnostics logging
• Bachelor’s degree or equivalent work experience
• Excellent verbal and written communication skills
• Travel between 0 – 10%

What’s In It For U

• Flex First Workforce: Do your work best from home or from one of our office locations; it’s your choice.
• Generous Time Off: Our leadership believes in taking the time you need when you need it through our Open PTO Policy.
• Day One Health Benefits + Employer-Matched Retirement Savings: You might think these are table stakes, but we know these matter to you.
• More Than Just Core Values: Our values are fundamental in how we attract, train, and retain top talent.
• Award-Winning Onboarding Program: We set you up from the get-go to make a significant impact from Day One and follow you through your entire first year.
• Real Career Growth Opportunities: We love to promote from within with over 20% of our open roles filled through internal applicants on average.
• Mentorship Program: We support a champion culture and growth mindset by pairing you with experienced, talented leaders to help you grow personally and professionally.
• Internal Networking: Build relationships, network, collaborate, and stay connected with colleagues internally with our one-of-a kind online Coffee for Two program.
• Continuous Learning Opportunities: Own your development with your own LinkedIn Learning and Kaplan licenses.
• Discounted University Tuition: Employees and their families can start or continue their university career with less out-of-pocket investment through our partnerships with the University of Arizona Global Campus.
• Employee Referral Bonus: Once you come onboard, give Insurity the biggest compliment you can give by referring someone to work here and earn a cash bonus.

We have five Core Values at Insurity; one of which is to Act with Integrity. Providing pay transparency helps you make the best decision for you. We continuously analyze and update our salary ranges for our roles according to market trends to not only ensure our employees are paid fairly, but also help close gender, race, and disability wage gaps. Along with the benefits listed above, the salary range for this role is $75,000 to $80,000, commensurate with experience.

Insurity is proud to be an Equal Opportunity Employer

We are dedicated to creating an exceptional work environment for all our employees by extending a culture of diversity, equity, inclusion, and belonging into the very fabric of our organization. We embrace differences and diversity of identity, experience, and thought, and actively strive for inclusive behaviors across our company.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application and/or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Thank you for your interest in Insurity! Please understand that due to the volume of applicants we receive, only selected candidates will be contacted.

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