Job details

Intake Coordinator

Company Overview:

The Intake Coordinator receives and analyzes incoming referral and order calls.

LHC Group is the preferred post-acute care partner for hospitals, physicians and families nationwide. From home health and hospice care to long-term acute care and home and community-based services, we deliver high-quality, cost-effective care that empowers patients to manage their health at home. Hospitals and health systems around the country have partnered with LHC Group to deliver patient-centered care in the home. More hospitals, physicians and families choose LHC Group, because we are united by a single, shared purpose: It's all about helping people.

Essential Functions:

Answers phones and appropriately triages phone calls to Intake Team.
Effectively communicates patient/referral information to appropriate Intake staff and branches.
Obtains demographic and clinical information from clients, physician’s office and other referral sources to compile referrals.
Coordinates communication of referral information with Intake Specialist RN.
Maintains a call log for all incoming calls.
Faxes signed referrals to appropriate county/parish offices, DME, private duty, etc.
Verifies new referring physician licenses on referrals taken in department.
Researches coverage or pay source for each referral. Verifies commercial policies and HIQA.
Obtains authorization for visits from insurance or Medicaid on EPSDT patients as appropriate.
Updates insurance case manager on patient status and need for additional visits throughout the episode of care.
Educates prospective patients, families, physicians, and hospitals regarding home health services available.
Serves as a liaison between clinical and marketing staff.
Attends and participates in annual in-service training programs.
Manages patient ping feed throughout the day, in applicable markets.
Disseminate patient ping data to appropriate Patient Care Manager, field clinician(s), or sales representative, in applicable markets.

Education & Experience:

Minimum of high school education or G.E.D.
Minimum of one (1) year experience in office procedures.
Minimum of one (1) year insurance/medical experience.

Equal Opportunity Employer – vets, disability.

Must be fully vaccinated or be willing to complete full vaccination by date of hire and proof of vaccination will be required. If permitted by state law, the company will consider requests for religious or medical exemptions.