Intake Program Manager

Role & Responsibilities

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Embody the mission, vision and values as a leader and an example for staff, volunteers, clients and the community
• Provide vision and direction regarding programming content as well as be responsible for its implementation by program staff
• Conduct a needs assessment and regularly solicit input and feedback from eligible communities to shape program plans
• Hire, train, supervise, coach, and evaluate program staff; ensure matrix managers are aware of project goals and expectations and providing appropriate support and accountability for them
• Oversee outreach & community engagement efforts among eligible immigrant communities across the Chicagoland region
• Develop a strong project plan for service delivery that incorporates all of WR’s program areas. Regularly meet with program leaders to discuss service delivery, challenges, process improvements, and community feedback
• Facilitate regular meetings with staff to provide supervision and support, including communicating expectations, providing constructive feedback, assisting with problem-solving, and providing accountability and coaching in areas needing improvement
• Create and revise service delivery processes as needed
• Regularly review participant client notes and paperwork to ensure program compliance
• Have a full command of the program guidelines and requirements, and train staff when program changes occur
• Participate in required program trainings
• Assist in pulling data and drafting narrative quarterly and bi-annual reports

Knowledge, Skills, & Abilities

• Ability to motivate, encourage, set goals with, and provide accountability to members of a team
• Detail-oriented, organized, and able to follow through on projects and assignments
• Highly self-motivated, able to take initiative
• Excellent interpersonal and relational skills
• Excellent problem solving and conflict resolution skills
• Knowledge of case management practices and ethics
• Knowledge of the immigrant experience
• Demonstrated ability to multi-task and exercise critical thinking skills
• Demonstrated ability to work sensitively and effectively in a cross-cultural setting
• Demonstrated ability to remain flexible and work in a fast-paced environment

Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Evangelicals For the Health of The Nation document
• Bachelor’s Degree strongly preferred
• Minimum of 2 years of project case management or related experience required
• Strong cross-cultural experience required
• Previous case management or human service experience required
• Proficiency with current business computing applications
• Fluency in Ukrainian, Russian or Spanish language is strongly preferred

• Medical
• Dental

• Offer 16 Paid Holidays!
• Vision
• Paid Sick and Vacation Time
• Paid Parental Leave (12 weeks for qualified employees)
• FSAs: Medical & Dependent Care, & Commuter Funding
• Supplemental Life Insurance (employee, spouse, and children)
• Critical Illness, Hospital Indemnity, and Accident insurance policies

• Group Term Life (employee, spouse, and children)
• Long Term & Short-term Disability
• Accidental Death and Dismemberment (AD&D)
• Long Distance Travel Insurance
• Employee Assistance Program (EAP)

• 401K & Roth
• WR matches up to 4%, then an additional quarter percent up to 10%
• Eligibility: Full Time is eligible after 3 months of employment. Part time is eligible after 1000 hours in a year.

• Verizon
• Pet Insurance through Nationwide
• Home and Auto insurance through Liberty Mutual
• Working Advantage Discount Program

• While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations
• The ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-15 pounds.
• Requires good hand-eye coordination, arm, hand and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read application information.
• The employee frequently is required to sit, reach with hands and arms, talk and hear.

• General office setting. World Relief also offers hybrid and remote schedules for limited positions.
• Great lengths of time working on computer, reading from computer screen, entering information, standing at copier or fax machine, and some time on the phone or in virtual meetings may be required.
• Year-end archiving activities involve repeated lifting and bending.
• Physical, emotional and intellectual demands
• Equipment used: Employee computer (desktop or laptop), printer, and copier.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Individuals may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation. This position description is not all-inclusive and is always under review.