Intake Specialist II-Remote

Lumicera Health Services Powered by Navitus

Innovative Specialty Pharmacy Solutions- Lumicera Health Services is defining the “new norm” in specialty pharmacy to optimize patient well-being through our core principles of transparency and stewardship. Here at Lumicera, our team members work in an environment that celebrates creativity and fosters diversity.

Due to growth, we are adding this Intake Specialist II to our Lumicera Patient Services department.

Under direction from the Supervisor, Specialty Pharmacy Services and pharmacists in the Specialty Pharmacy, the Intake Specialist II is primarily responsible for enrolling new Specialty Pharmacy II patients and ensuring that all pertinent patient information is contained within the record. Patient information shall include demographics, allergies, medication history, comorbidities, and payer information. The Intake Specialist II's main objective is to place phone calls to new and existing patients, answer phone calls and contact the doctors and patients via fax or phone or other communication means. The Intake Specialist II is also responsible for accurately translating prescription information and all other information obtained to dispense the medication into the pharmacy dispensing software, as well as facilitating copay assistance and billing issues. The Intake Specialist II may also be responsible for obtaining information and assisting providers and insurance companies in triaging prior authorizations for patients of the specialty pharmacy. The Specialty Pharmacist is accountable for verifying the prescription entry. This position will function with and assist any other area in the facility as needed with regard to pharmacy technician type duties.

Is this you? Find out more below!

How do I make an impact on my team?

• Responsible for placing phone calls to new and existing Specialty Pharmacy patients.
• Responsible for enrolling patients into specialty services which may include, patient care management, copay assistance programs or foundations
• Responsible for answering the inbound calls from patients, prescribers, and other health care professionals.
• Responsible for contacting doctors to obtain necessary information.
• Responsible for managing the assigned workflow queues.
• Responsible for accurate and thorough documentation of information and prescription order setup.
• Addresses outstanding balances and manufacturer copay programs and credit cards.
• The Employee will act in accordance with all applicable federal and state laws and with the highest ethical standards that we consistently strive to achieve. Thus, legal and ethical compliance is an essential duty of each employee.

What our team expects from you?

• High school diploma or GED required
• Wisconsin Employees - Certified CPhT certification through PTCB, preferred. Arizona Employees - Must be a licensed pharmacy technician trainee in the state of AZ. Must attain CPhT certification, through PTCB, within 12 months of hire.
• Minimum two years pharmacy support experience or healthcare environment experience preferred.
• Minimum 6 months pharmacy technician experience
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Lumicera?

• Hours/Location: Monday - Thursday 8am-7pm CST and Friday 8am-6pm CST, Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Eight paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program