Intake Specialist

Title:

This position is contingent upon award.

BELONG. CONNECT. GROW with KBR!

At KBR, we do work that matters. From climate change to space exploration, from energy transition to national security, we are helping solve the great challenges of our time through the high-end, differentiated solutions we provide. We employ a highly diverse and technical workforce that strives to create a better, safer, and more sustainable world.

KBR is seeking the best behavioral healthcare providers that are interested in being appreciated for their high-level skills in suicide prevention, crisis intervention, threat assessment, and exciting research. If you’re interested in an organization that truly understands work-life balance, and you’re ready to provide real solutions for those most in need, we’d love to add you to our team.

We have an exciting opportunity for Intake Specialists to join our team on a behavioral health program. In this role, you will analyze exciting data with cutting edge tools and take care of our warriors and families when they are most in need. You have an extensive background in this area and can tackle the most complicated issues and problems. Very experienced leaders and mentors will be available to support and encourage you in your career with KBR. Your insights, inputs, and interventions will be the key to truly making a difference in the lives of our clients, and you’ll have powerful leadership support to provide you everything you need to continue to be the best in your field.

THESE POSITIONS ARE CONTINGENT UPON PROGRAM AWARD and we are looking to fill these roles at Fort Cavazos, Fort Liberty, Fort Campbell, JBLM and Fort Carson.

Along with a continuous curiosity to learn and grow professionally, you will be responsible for, but not limited too:

• This position incorporates important duties of providing scheduling intake, assessments, and responsible for overseeing client referrals and reviewing paperwork from staff.
• Responsible for maintaining cooperative working relationships with other departments and other facilities providing services for people.
• This position may work in a variety of settings depending on the position offered, but cross-training and ability to rotate across locations is required.
• Employee may be required to work after hours, but primary hours of employment are during the day
• Screen request for services to determine the problem(s), assess risk level and prioritize the needs of the individual.
• Facilitate admission to program services ensuring appropriateness of the level of care through use of clinical criteria.
• Complete initial screenings and accurately populates electronic health record for potential consumers, including those requesting outpatient and hospital services.
• Provide community resources and referral information to callers and consumers.
• Adhere to customer service standards and professional code of ethics.
• Responsible for answering incoming intake phone calls, providing information about services and schedule intakes appointments.
• Enter client's demographic, insurance, and financial information.
• Responsible for obtaining necessary documentation/paperwork (to include insurance information).
• Provide intervention and assessments for clients seen on an emergency basis.
• Document in E.H.R. and bill when appropriate.
• Provide mental health consultation to other agencies assisting clients.
• Participate in clinical supervision as required.
• Participate in training activities to increase therapeutic skills and to become more knowledgeable in methods and techniques used in the care of clients.
• Provide front desk and call center coverage for satellites and other locations when needed.
• Greet clients in a courteous and professional manner, providing them any assistance needed.
• Ensure each client sign in on the sign in sheet at each visit.
• Verify and update insurance and address changes during each visit.
• Register new and update existing clients' demographic, state reporting, and financial information.
• Use Front Desk to make client appointments and reschedule appointments.
• Confirm next day appointments.
• Admit clients proficiently into the EHR system.
• Maintain charts for correctness and completeness including scanning documents and external records into the EHR system.
• Assist with correction of chart deficiencies noted in administrative/clinical reviews.
• Assist with data corrections. Answer telephone calls, take messages and return calls.
• Collect co- payments and fees owed.
• Coordinate with crisis services as needed to include crisis mobile teams, co-response, crisis liaison case managers, to assist consumers who are calling and in need of immediate assistance.
• Communicate pertinent information to incoming and outgoing shifts regarding consumer calls and information that is necessary to pass on.
• Balance money and receipts at the end of each business day. Submit money and receipts to supervisor by the next business day.
• Provide trainings on prevention activities and market programs on installation and in community.
• Perform other related duties as requested by supervisor. Generate reports on all services provided on site upon request and tracks all services rendered.

Required Education, Skills, and Experience:

• Bachelors' Degree in Behavioral Science or related field from a recognized college or university.
• An Associate’s degree with four years’ experience as a behavioral health intake specialist may substitute.
• Must hold a driver's license valid in state and maintain a driving record that is acceptable to the Authority's insurance carrier.
• Must maintain liability coverage on personal vehicles. Must be able to pass and maintain all appropriate security clearances for position.
• Must have clear communication and good customer service skills, including patience, attentiveness, the ability to use positive language, great work ethic and a willingness to do what needs to be done.
• Knowledge of community resources. Knowledge of cultural diversity with experience and extensive knowledge of military lifestyle and military culture.
• Considerable knowledge of individual and group behavior, with special emphasis on psychiatric/mental disorders.
• Knowledge of assessing mental status and determining needs of persons in need of mental health services.
• Basic knowledge of medications used to treat psychiatric/mental disorders, including desired effects, side effects, and issues related to medication adherence.
• Ability to make clear and pertinent statements orally and in writing.
• Basic computer literacy required.
• Ability to relate professionally, positively, and work cooperatively with other employees and other agencies at all levels.

Preferred Education Skills, and Experience:

• Prior experience in a psychiatric setting with decision-making responsibilities

KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.