Technical Account Manager

Here at UKG, our purpose is people™. Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people – both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for? Learn more atDescriptionAbout The Role:Duties And ResponsibilitiesThe Sr. Global Technical Account Manager provides technical support and account management to UKG PLUS Central, Pro WFM and Pro customers and must have a high level of WFC and/or Pro WFM product knowledge. Responsibilities may include but are not limited to the following:• Provide account management and technical support of UKG Central or Pro WFM products as well as UKG Pro to large enterprise-class customers• Utilize UKG Central, Pro WFM or UKG Pro knowledge and technical capabilities to provide optimum solutions to customer issues• Replicate customer scenarios for configuration/environmental solutions and /or readying the issue for engineering review• Provide the highest levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments• Communicate effectively to both technical and non-technical individuals at various levels internally and externally• Conduct weekly conference calls, provide weekly status reports and advocate for customer needs and requirements• Interface successfully with other UKG cross-functional teams and third-party solution providers• Participate in testing and validating system fixes, service releases, and enhancements• Late Shift and On-Call availability if neededQualificationsAbout You:Basic Qualifications• 1-2 years HCM experience• 3-5 years customer service experience• 3-4 years account management experiencePreferred Qualifications• 1-2 years of UKG Pro experience strongly preferred• Strong leadership abilities• Proactive focus• Experience with HR/Payroll• Confidence and strong leadership abilities• Strong verbal and written communication skills with demonstrated ability to communicate effectively• Ability to set and manage customer expectations• Effective collaboration and time management skills• Experience in handling difficult or sensitive situations in a professional, timely, and thorough manner• Highly motivated and team oriented• BS/BA preferred or equivalent work experience• Certification in the Payroll/HR industry a plus• FPC/CPP certification• Spanish, French and/or Portuguese language skillsEqual Opportunity EmployerUltimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.View The EEO is the Law poster and its supplement.View the Pay Transparency Nondiscrimination Provision.UKG participates in E-Verify. View the E-Verify posters here.For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.