CRM Administrator

IPS is seeking talented individuals to join our accounting and finance team where your expertise and dedication will be valued and drive our success. Here, you’ll find a dynamic environment that offers job stability, professional growth, and competitive compensation. As a crucial member of our team, you’ll support our locations around North America, partnering to ensure continued success. Embracing our entrepreneurial spirit, you will leverage your analytical skills to provide insights that drive our company's growth and success. If you’re detail-oriented, dedicated, and thrive in a rapidly evolving setting, IPS is the perfect place for you to make a real difference.

Responsibilities and Expectations: 

• Administer and maintain the CRM system, including user accounts, permissions, and data integrity.
• Work with I/T leads to customize CRM workflows, fields, and reports to align with business requirements.
• Provide training and support to users to maximize CRM adoption and effectiveness.
• Monitor system performance and address any technical issues with I/T leads promptly.
• Collaborate with sales and marketing teams to develop and implement strategies for customer engagement.
• Analyze data and generate reports to track sales performance, customer behavior, and CRM usage.
• Stay up-to-date with CRM best practices and industry trends to understand potential enhancements in system capabilities.
• Work with IT and vendors to implement upgrades and new features efficiently.

Qualifications and Competencies: 

• Bachelor’s degree in Business, Information Technology, or a related field preferred.
• Proficiency in CRM software preferred.
• Strong analytical skills, with the ability to interpret data and generate actionable insights.
• Problem-solving skills and attention to detail.
• Strong communication and interpersonal skills to work effectively with various teams.

You’ll thrive at IPS if you…

• Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
• Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
• Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
• Have an entrepreneurial spirit. You’re proactive, innovative, and thrive in a fast-paced environment.
• Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
• Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:  

IPS opened its doors in 2007 to become the industry's leading service provider, offering single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure. Today, IPS has the industry's largest network of remanufacturing locations, distribution centers, and field service offices across North America and the United Kingdom, serving over 30,000 customer locations across a wide range of end uses, including power generation, utilities, water and wastewater, petrochemicals, air separation, oil and gas, metals, mining, paper, aggregates, cement, hospitals, universities, commercial buildings, and data centers.

IPS offers excellent career growth opportunities and is expanding its talented workforce to meet rising demand. By joining IPS, you'll learn from industry experts and discover your potential while being part of a team committed to our shared values: Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:  

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives 
• Tuition Reimbursement Program 
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP) 
• And more!

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively. 

#LI – NG1