Information Technology System Support

Job Description:Join Intelligent Technical Solutions as a System Administrator, where you'll provide remote IT support, troubleshoot issues, and ensure clients receive excellent technical service with your problem-solving skills and attention to detail.Job Responsibilities:This role is expected to be able to resolve the following technical issues with little or no assistance:• Workstation operating system issues of any kind.• Printer issues of any kind.• Standard business application (Office, etc.) issues of any kind.• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.• Server issues of any kind.• Basic and intermediate networking issues.• Escalation point for techniciansJob Qualifications:• Experience with Windows and Mac OS troubleshooting.• Experience with Server 2012 to 2022.• Experience with VMWare and Hyper V Virtualization.• Experience supporting M365 and Azure.• Minimum of three years experience in IT Support or a similar role.• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.• Experience with Managed Service Providers (MSPs) is highly desirable.• Active Server Certifications are preferred.• Valid driver's license and access to a vehicle for client visits.Job KPIs:• First-touch closed: Each ticket that is completed with only one time entry contributes to this number• Utilization: The percentage of time that you are on the clock and billing time to client tickets• CSAT: Scores filled out by clients using the rating system in ticketsCompensation:Pay rate ranges from $36.36/hr up to $41.03/hr and vary by experience and location.• Pay increase depends on acquisition of certificates. Technicians are expected to take the company sponsored certification at least once every six months upon hiring.• (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST or MCP.)Benefits:• Paid US Holiday• Paid Time Off• Comprehensive Health Plans• Life and Accident Insurance• Accident and Disability Coverage• Company-paid training and certification• Retirement Security• Health & Wellness Program• Salary Advancement