Employee Experience & Office Coordinator

Employee Experience & Office Coordinator

At IntelyCare, purpose matters! We are changing the future of healthcare by changing the future of work for nurses. We’ve built our mission-driven company on the idea that nursing professionals deserve better and when they are happy, patient care is elevated, and our healthcare systems thrive. Through our easy-to-use app and platform, nursing professionals get the pay, freedom, and flexibility they deserve while our partnered facilities get access to nursing resources when and where they need them.  

As a key member of the People & Culture team, the Employee Experience & Office Coordinator will be responsible for overseeing, planning, and executing key functions that ensure the smooth operation of our office and enhance the employee experience. This includes oversight for office operations, coordinating employee events, processing corporate unemployment claims, supporting the total rewards and ER teams and ensuring high-level administrative support with precision and confidentiality.

This role requires onsite presence four days per week (Mon – Thurs)

• Office Operations and Vendor Coordination:
• Oversee daily office operations to ensure a well-organized, efficient, and welcoming workplace environment
• Oversee daily office activities and ensure smooth operation of all administrative functions such as managing the workflow of external mail, office supplies and inventory, placing orders as necessary to maintain stock levels
• Coordinate services offered with vendors to ensuring office supplies, maintenance, and services are handled promptly and within budget

• Unemployment Claims Processing:
• Process Corporate unemployment claims and related paperwork with accuracy and compliance.  Provide oversight for per diem claims as needed
• Serve as the point of contact for unemployment insurance inquiries, documentation and escalation as needed
• Collaborate with P&C  to resolve any disputes or issues related to claims

• General Administrative Support:
• Provide administrative support to the People & Culture and legal department, including tracking required documents, file retention and maintaining an update of current and closed legal matters.   May participate in the gathering and completion of subpoena and Document of Records requests
• Coordinate with external legal counsel and schedule required meetings
• Provide administrative support with the highest level of confidentiality, discretion and accuracy to senior management and staff as needed
• May coordinate meetings, prepare agendas, and take minutes and assist in the preparation of reports and presentations

• People & Culture / Legal Support:
• Act as a point of contact for employee inquiries and concerns, triaging to the appropriate resource and providing assistance as needed

• May assist with onboarding and off-boarding processes, including file retentions and documentation such as training certifications, follow-up with required paperwork, coordination with external parties (such as outplacement) and providing support for any major initiatives such as Open Enrollment, Training offerings, Engagement surveys, etc.
• Handle billing and correspondences as needed for the Legal team

• Employee Events Coordination:
• Plan, organize and execute employee events, meetings, and activities that foster team building, engagement, and a positive workplace culture.  Such activities/events include impromptu gatherings, team-building activities, holiday parties, and other company events.  Support may include preparation for all hands meetings and town halls as appropriate
• Ensure all events are within budget and coordination internally and externally results in smooth logistical support and seamless successful execution

• Minimum of 3-5 years of experience in office management or a related role, including experience with People & Culture / HR  / Legal matters.  Prior experience with ADP and unemployment claims processing preferred; demonstrated ability to effective plan and execute independently as well as oversee major projects such as company and employee events

• Strong organizational and multitasking abilities
• Demonstrated ability to handle sensitive matters with highest level of confidentiality and discretion
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and office management software
• Knowledge of unemployment insurance regulations and processing, preferred
• Familiarity with ADP Payroll processing preferred

• Detail-oriented with strong problem-solving skills
• Ability to maintain a positive and professional demeanor in all situations
• Proven ability to work independently and as part of a team

• Full-time position based in Quincy MA, with four (4) days onsite
• Standard office hours with occasional extended hours required for events or special projects

• While performing the duties the physical requirements are:  
• Constantly reach to use computers, monitors, and other office equipment 
• Constantly need to view objects at close and distant ranges
• Constantly communicate with others verbally and in writing 
• Frequently required to sit or stand
• This position functions in an office and technical environment and requires fine manipulation and simple grasping to utilize the computer and other standard office equipment
• Required occasional lifting and transporting of items weighing up to 25 lbs. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Please be aware, qualified candidates will be contacted directly via email by an IntelyCare Talent Acquisition Partner, from an IntelyCare email address.