Senior Customer Success Manager (US, Remote)

United States, Remote

Interface.ai is a leading Conversational AI SaaS company focused on providing cutting-edge solutions to the financial services industry. We serve close to 100 financial institutions today. We are one of the fastest-growing AI + financial technology companies in the industry, and we have grown 1800% in the last one year and recently featured as one of the top 100 fastest-growing fintech companies in Silicon Valley. Our mission is to empower every financial institution to scale efficiently and help its customers achieve financial wellness.

Our core technology is built 100% in-house with several breakthroughs in Natural Language Understanding. Our parser is built based on zero-shot learning that helps us to launch industry-specific IVA that can achieve over 90% accuracy on Day-1. We are 160+ people strong with employees spread across India and US locations.

What You Will Do

• Serve as the primary point of contact for enterprise clients, understanding their business objectives and using that knowledge to help them achieve their goals through the use of our platform.
• Establish and maintain strong relationships with clients, ensuring their satisfaction and loyalty to Interface.ai.
• Work closely with clients to understand their needs and requirements, and collaborate with internal teams to develop and deliver solutions that meet those needs.
• Proactively monitor client usage and identify opportunities for upsell or cross-sell of additional products and services.
• Develop and maintain a deep understanding of our platform, its capabilities, and its use cases.
• Provide guidance and best practices to clients on how to leverage the platform to achieve their business objectives.
• Act as an advocate for clients internally, ensuring their needs are addressed and their feedback is heard.
• Develop and maintain a deep understanding of the market and competitive landscape, and use that knowledge to inform product development and sales strategies.
• Provide regular updates and reports to internal stakeholders on client health and usage.

What You Will Bring

• Bachelor's degree in Business Administration, Marketing, Communications, or related field.
• 5+ years of experience in customer success or account management in the technology industry, preferably working with enterprise clients.
• Strong understanding of SaaS business models and software development lifecycles.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Proven ability to manage complex projects and timelines, and to prioritize and multitask effectively.
• Strong analytical and problem-solving skills, with the ability to identify and address customer needs and requirements.
• Experience working with AI-powered technologies or customer experience platforms is a plus.
• Ability to work independently in a remote environment, with a high degree of self-motivation and self-discipline.

Compensation

• Base compensation is expected to be between $120,000 - $150,000. Exact compensation may vary based on skills and location.

What We Offer

• 💻 Remote First Policy
• 🏥 Medical/Dental/Vision Insurance
• 🏝 PTO & Holidays
• ✨ Life Insurance

At Interface.ai, we are committed to providing an inclusive and welcoming environment for all employees and applicants. We celebrate diversity and believe it is critical to our success as a company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, disability status, or any other legally protected status. All employment decisions at Interface.ai are based on business needs, job requirements, and individual qualifications. We strive to create a culture that values and respects each person's unique perspective and contributions. We encourage all qualified individuals to apply for employment opportunities with Interface.ai and are committed to ensuring that our hiring process is inclusive and accessible.