Intern, eCommerce Optimization Intern

SHRM creates better workplaces where employers and employees thrive together. As the voice of all things works, workers, and the workplace, SHRM is the foremost expert, convener, and thought leader on issues impacting today’s evolving workplaces. With nearly 325,000 members in 165 countries, SHRM impacts the lives of more than 235 million workers and families globally.

SUMMARY
SHRM’s paid internship program enables students to participate in valuable real-world work experience through a variety of tailored assignments within their areas of interest and fields of study. Students will be tasked with different team specific projects, tasks, and participate in professional development projects and events to prepare them for their future careers. The eCommerce Optimization intern will be responsible for supporting the optimization of the SHRMStore functionality and performance by which SHRM sells its products and programs. The position will collaborate cross-functionally with Technology, Accounting, Customer Experience, Marketing, and Business Intelligence teams to continuously improve the customer experience, product visibility, and revenue. This is a paid internship at a starting rate of $20.00/Hour.

Responsibilities:

• Work with Customer Experience and Accounting teams to troubleshoot and resolve customer inquiries or concerns escalated to the Digital Products & Services team.
• Analyze customer experience workflows and recommend improvements.
• Support the implementation of SHRMStore optimization plans (e.g., webpage content audits, site navigation, cross-sells and up-sells, curated collections).
• Work with the Development Team to discover, test, and implement updates on the SHRMStore.
• Maintain SHRMStore webpages to ensure product presentation conforms to eCommerce best-practices.
• Contribute to marketing campaigns by securing new opportunities and supporting messaging direction, copy and creative development.
• Use business intelligence tools to analyze data, determine ROI, and optimize performance.
• Analyze web engagement and digital marketing data to provide actionable insights and recommendations for the business.
• Carry out division-specific tasks/activities as assigned by the supervisor throughout the duration of the internship
• Manage deliverables and provide regular updates

Education & Experience Requirements

• Preferred fields of study: pursuing a bachelor’s in business, marketing, data science, or other related fields
• 0-3 years of relevant work experience

Knowledge, Skills & Abilities

• Experience working in a customer-facing environment
• Organizational and project management skills, including time management, attention to detail, multitasking, and prioritization
• Strong communication and analytical skills
• High levels of commitment and initiative
• Ability to successfully work in a team and in a collaborative environment
• Ability and willingness to follow directions
• Professional demeanor
• Ability to maintain confidentiality and exercise good judgment.
• Proficient in Word, PowerPoint, Excel, Access, Outlook and Google Analytics
• Understanding of current and emerging data analytics tools

Additional Notes
Physical Requirements

• Must be able to perform essential duties satisfactorily with reasonable accommodations.
• Work is generally done sitting, talking, hearing, and typing. Visual acuity to use a keyboard, prepare and analyze data and figures; transcribing, viewing a computer terminal; extensive reading.

Work environment

• SHRM does operate under a hybrid work schedule and will require you to be in SHRM’s headquarters in Alexandria, VA on Tuesdays, Wednesdays, and Thursdays. Mondays and Fridays will be working remotely.
• Work is regularly performed in a combination of office and conference settings and routinely uses standard office equipment.

Our employment practices are in accordance with the laws that prohibit discrimination against qualified individuals on the basis of race, religion, color, gender, age, national origin, physical or mental disability, genetic information, veteran’s status, marital status, gender identity and expression, sexual orientation, or any other status protected by applicable law.

SHRM is an equal opportunity employer (Minority/Female/Disabled/Veteran).

We do not sponsor applicants for work visas.