Intern in Collection Team

Qurate Retail Group Global Business Services center in Cracow is a member of the Qurate family that offers world-class Finance, HR Services, IT and Software Engineering to Qurate team members in Germany, Italy, Poland, the United Kingdom and the United States. Our GBS center is an exceptional facility, with an efficient and remarkable design and culture.

Joins us as an:

Intern in Collection Team

Main tasks:

• Analyzing customer’s requests on 4 different areas: Collection, EasyPay, payments and bankruptcy
• Reviewing customer behaviors and actions, checking transactions and making decision regarding payments (debit/refund) opening or closing accounts.
• Analyzing bankruptcy files, handling client bankruptcies & sharing information with collection agencies
• Checking if client accounts / orders are processed correctly (account statuses, shipment tracking, credit cards viability and authorization inquiries )
• Reviewing follow-up and adaption of past due installment plans
• Processing of written inquiries from external recovery agencies, including follow-up tasks to clear accounts/transactions and notification of account changes to the agencies
• Requires confidentiality in dealing with personal information such as credit card numbers.

We are looking for candidates who:

• Are able to fluently communicate in English(B2 minimum)
• Students or graduates of Accounting/ Business/ Mathematics/ Statistics/ Financial fields is an asset
• Are available to work full time Monday-Friday (working hours are flexible between 7am and 10pm) – during first month it is obligatory to work from 9 am till 5 pm due to planned training
• Have good written and spoken communication skills
• Have ability to navigate quickly and multi task through systems and software
• Are proficient with Microsoft Excel

We offer:

• Attractively located office with collaboration spaces, gaming room, football table, billiards and showers
• Real job experience from day one, based on the employment contract (6 months contract)
• Onsite parking space for employees
• Company performance related bonus
• Referral program with financial bonus
• Life Insurance
• Retirement pension plan
• Budget for development (including language courses and others), clear career path with the possibility to gain experience in international environment
• Access to internal Learning Lab Platform with multiple trainings oriented for professional growth

Lifestyle benefits:

• Access to MyBenefit platform (Multisport included)
• Team Building activities
• Charity initiatives
• Opportunities to volunteer your time to company- driven initiatives, employee networks or organizations of your choice – 1 day/year
• Working environment promoting diversity and inclusion

Health benefits:

• Private medical care
• Mental health support line for you and your relatives