Job details

Intern - Year Round (Debit Recovery)

YOUR LIFE'S MISSION: POSSIBLE

You have goals, dreams, hobbies and things you’re passionate about.

What’s Important to You Is Important to Us
We’re looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen.

Don’t take our word for it.

Military Times 2022 Best for Vets Employers
Yello and WayUp Top 100 Internship Programs
Forbes® 2022 The Best Employers for New Grads
Fortune Best Workplaces for Women
Fortune 100 Best Companies to Work For®
Fortune Best Place to Work for Financial and Insurance Services
Computerworld® Best Places to Work in IT
Ripplematch Campus Forward Award – Excellence in Early Career Hiring

Basic Purpose

To perform routine administrative functions which may include, but are not limited to drafting correspondence, organizing/maintaining paper and electronic files, or providing information to members. Will be trained on systems to have the ability to enter Debit Card Fraud claims on behalf of received correspondence.

****A requirement of this position is you must be currently enrolled in college level courses or a degree-seeking program throughout the duration of the internship. Please upload your transcripts by clicking the “Attach Cover Letter" button during your application.

Responsibilities

Assisting with actioning OLCs received by our team that directly relate to Debit Card Fraud claims.
Some examples of the requests include cancelling claims, submitting claims, and adding documentation

which is then routed to our Investigators for further action.

Attention to details & basic clerical, technical or administrative experience
Interpersonal, verbal and written communication skills
Ability to work accurately with numbers
Ability to communicate with all available forms of communication in a professional manner (phone, e-mail)
Familiarity with Excel
Effective time management and organizational skills

Qualifications

Previous clerical, technical and/or administrative experience
Strong interpersonal, verbal and written communication skills
Ability to effectively prioritize multiple responsibilities
Experience composing corporate correspondence that adheres to standardized writing style
Exercise sound judgment and demonstrate initiative

Hours: Monday - Friday, 8:00AM - 4:30PM
***Intern will be required to work a minimum of 35 hours per week due to business needs

Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

Navy Federal is now hybrid! Our standard enterprise requirement for a hybrid schedule is to report on-site 4-16 days each month. The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. You will learn more throughout the hiring and on boarding process.

Salary Range: $15.00 - $24.70 hourly

Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. Within this range, pay will be determined based on factors such as individual qualifications, location, and market position.

Posting End Date: 07/01/23

Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume.#LI-Hybrid

Equal Employment Opportunity

Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability

Disclaimer

Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position.

Bank Secrecy Act

Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.

By Navy Federal Credit Union

As a member-owned and not-for-profit credit union, Navy Federal’s mission is to always put members first. Each area of the credit union operates with the same purpose in mind: making members’ financial goals the top priority. Navy Federal is honor...

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FUNDING

Private

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Banking & Lending

TEAM SIZE

10000+

LOCATION