Internal Support Manager

• Supported training and development
• Holiday Trading Scheme - buy or sell part of your annual leave allowance
• Flexible and Hybrid working
• Day off on your birthday
• Additional leave for every year’s service
• Enhanced paternity, maternity and adoption leave
• Flexible Benefits scheme (there a whole list of stuff in here including private healthcare, gym memberships, retail discounts and so on.)

This is a hands on management role where you will lead, manage, coordinate and participate in the operation of the internal support team. You will be supporting 450+ office and hybrid based internal users across multiple physical sites as well as remote and mobile.

Key responsibilities

• 
  Ensure the right KPIs and OLAs are in place
• Lead and work with the internal support team in supporting our internal operations
• Work to maintain 100% availability of internal systems
• Ensure corporate Wi-Fi and network systems are maintained at 100% uptime and secured .
• Ensure timely support of the internal customer base up to director level from 1st to 4th line
• Delegate and assign tasks to internal support team members as required and ensure that tasks are delivered within appropriate time scales
• Ensure that internal assets are protected and secured as standard In co-ordination with other stakeholders, and be responsible for internal asset management
• Ensure that systems and infrastructure are documented accurately and records kept up to date and maintain a record of internal projects and update progress as appropriate.
• Develop and implement best practices and produce regular reports on internal support activities, showing support activity, trends, notable actions and project progress.
• Drive a program of continuous improvement across the internal IT estate
• Support the onboarding / off-boarding of employees
• Provide advice and guidance on standard corporate applications and provide and implement best practice as it evolves in line with company standards and requirements.
• Work within agreed budgets as required, making responsible use of assets.
• Work with your line manager as required to assist in development of processes and procedures and other works and projects.

Have experience with the following:

• Microsoft Windows Server 2012, 2016, 2022
• Windows 10 Desktop administration
• Microsoft Active Directory including Azure Active Directory administration
• Microsoft Office 365
• WDS & MDT
• Solid understanding of networking TCP/IP and IP addressing, DNS and DHCP
• VMWare and Hyper-V
• Microsoft SQL Server
• Windows automation and deployment

Previous SME level technical experience as well as previous experience in a leadership role is essential.

• We’re a tech start-up success story (if we do say so ourselves).
• Starting out in 1998 (the year of Jamiroquai, Run DMC and Spice Girls), we’ve grown up a bit and now turnover more than £100m and employ 400 people.
• We’re ambitious, in a great position to grow and have recently appointed a new CEO (Reece) and executive team who are all super excited about driving the business forward.
• We’re headquartered in Glasgow with locations across the UK - which means options for relocation as well as progression.