International Logistics Customer Specialist

About the Role

The International Customer Support Specialist III is responsible for international logistics tasks including coordinating ocean and air shipment bookings, entering accurate details shipment data into transportation management software, track and trace, entering shipment financial entries into system, communicating with international customers and supporting international account management team. This role will demonstrate ownership of partnership with the international account management team in a fast-paced international logistics environment.

What the Candidate Will Do

• Request international multi-mode ocean and air bookings details from international carriers and providers
• Create shipments and accurate data entry of shipment and book data details in global transportation management software
• Coordinate service requirements and standards to vendors and supply chain partners
• Communicate service issues to customers or management via multiple methods of communication: email, messaging, or phone calls
• Monitor and update shipment status information
• Accurately enter shipment financial details such as carrier costs and customer fees into operating software, post payments and invoices
• Ensure operational compliance for US regulatory requirements for export and import shipments
• Maintain international customer profiles and relevant customer information
• Work with direct, house and master bill of lading as well as other commonly required shipping documents such as commercial invoices, packing lists, and certificate or origin
• Cross-train with team members for continuous education and advancement opportunities

Basic Qualifications

• High school diploma or GED equivalent
• 2-3 year of related experience; Entry level

Preferred Qualifications

• College degree in business, logistics or other related field
• Experience in customer service logistics support for international account management
• Intermediate knowledge of export and import processes for Customer Service
• Basic knowledge of Microsoft Office

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Job Type: Full-time

Pay: $19.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Frisco, TX 75034: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Logistics: 1 year (Required)

Work Location: In person