International Operations Coordinator

Job Description:

• Are you interested in travel, healthcare or security?
• Are you passionate about helping others?
• Would you like to make a difference every day?

This is a fantastic opportunity for someone with great communication skills and an empathetic nature, looking to work with a diverse team in a truly global organization.

You will join a team which has helped thousands of people globally. Our operations, medical and security experts have provided advice and assistance to thousands of clients, to support their health, wellbeing and business continuity. We have been doing this for over 30 years and throughout the pandemic.

We love solving problems together and are proud of the work we do. We have a social, collaborative culture that values personal development.

If this sounds like you, we would love to hear from you!

We are now recruiting for our October 16, 2023 training class.

Check out this video to learn more about our Americas Assistance Center: Philadelphia Assistance Center

Key Responsibilities:

• Answering high volume of calls from our members traveling abroad.
• Supporting and assisting our members with their healthcare and security questions.
• Ensuring that our members medical situations and treatment are handled with utmost professionalism and care, whether appointment booking, treatment authorization, or policy claims.
• Collaborating with a team of doctors, nurses, security and operations experts every day in a fast-paced environment.

What we're looking for:

• Bachelor’s Degree in International Relations, International Business, Language or related field strongly preferred.
• Excellent communication skills (verbal and written) with a customer-centric mindset, to handle health and security concerns for our members.
• Critical thinking and organizational skills to handle a variety of situations.
• A passion to help people, and natural empathetic approach.
• Confidence in using Microsoft Office and other systems and applications in a professional setting.
• Experience in a customer service or teaching role would be beneficial.
• Past studies or an interest in travel, healthcare, logistics, geography, or other languages and cultures may be beneficial.
• Fluency in Spanish and/or Portuguese a plus.

Rotational Schedule:

The following shift patterns are scheduled (month to month):

• 3x13 hour shifts (4 days off) for days and night
• 4x10 hours shifts (3 days off) for days only

COVID-19 Vaccination Policy:

International SOS Assistance, Inc. requires its employees to be fully vaccinated against COVID-19, where allowable under the law, unless the employee is approved for a reasonable accommodation based on medical conditions or a sincerely held religious belief that prevents the employee from being vaccinated.

• If you are vaccinated, you are required to provide proof of your vaccination status within the first 30 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment.
• Additionally, if you are unable to be fully vaccinated due to a medical condition or sincerely held religious belief, you will be required to apply for and receive a reasonable accommodation as a condition of employment. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your accommodation request is granted, you will undergo weekly COVID testing, if working in one of our offices. If your request for an accommodation is not approved, then your employment will be terminated.