Work and Family Life Service Delivery Operations Manager

International SOS delivers customized medical and security risk management and wellbeing solutions to enable our clients to operate safely and effectively in environments far from home. Founded in 1984, we operate in 92 countries providing integrated medical solutions to organizations with international operations. Our innovative technology and medical and security expertise focus on prevention, offering real-time, actionable insights and on-the-ground quality delivery. We provide clinical services to include “hands on” direct care at over 800 sites around the world, many of which include inpatient clinical care capabilities. With 12,000 staff (including 5,200 medical and behavioral health providers) our services include the design, deployment, and operation of healthcare solutions including freestanding surgical facilities in remote and austere environments, telemedicine consultation through a wide range of virtual modalities, referrals to a global network of more than 100,000 vetted providers, and global aeromedical evacuation. Within our portfolio of companies, International SOS Government Medical Services (GMS), headquartered in Houston, Texas provides contracted healthcare support to Government defense and civil agencies and government contractors, including support to military exercises and operations, diplomatic missions, natural disasters, and refugee care. To protect your workforce, we are at your fingertips: internationalsos.com

This position is still at the proposal stage and is awaiting award.

International SOS is looking for qualified individuals to be Work and Family Life (WFL) Service Delivery Operations Manager for The Navy Fleet and Family Support Program (FFSP). The FFSP serves active duty members of the Navy, Marine Corps, Army, and Air Force plus their eligible family members; active duty members of foreign military services who are stationed in the area; reserve military personnel and their family members when they are eligible for military medical care, military members designated as severely wounded, ill and injured and their identified caretakers and, on a space available basis, military retirees and their family members and widows, eligible family members of military decedents and other groups as directed and authorized by higher authorities in response to special circumstances.

Key Responsibilities

• Continually research and analyze new or best management practices for application to programs or operations, providing timely information on status and trends.  
• Identify best practices for program delivery and develop curriculum and program implementation guidance to keep the program current and relevant.  
• Plan, coordinate, organize, and develop new curriculum and program implementation guidance for FFSP WFL programs designed to enhance the effective use of total resources in the operation of FFSP activities.  
• Assess the effectiveness of FFSP WFL programs execution.  
• Identify procedural problems in program operations using quantitative or qualitative methods.  
• Recommend adjustments to programs or changes to increase efficiency and effectiveness of FFSP WFL programs to the FFSP WFL Programs Manager.  
• Coordinate with CNIC Headquarters Program Managers on the development of marketing plans and campaigns. 

This list is non-exhaustive, and the role holder may be required to undertake additional duties that are not specifically listed above. 

Required Skills and Knowledge 

• Education qualifications include a master’s degree in adult education, social science, or related field, a combination of graduate education and experience equivalent to a master’s degree, OR six years equivalent experience in adult education, social science, or related field. 
• Knowledge of relevant federal and state laws and regulations; pertinent laws, regulations, and relevant policies related to FFSP WFL programs, operations and service delivery.  
• Knowledge of qualitative and quantitative techniques for measuring assigned programs' effectiveness, efficiency, and productivity. 
• Skill in applying analytical and evaluative methods and techniques in developing new procedures and approaches to identify and resolve significant issues and problems. 
• WFL Service Delivery Operations Manager must demonstrate skills in making presentations and facilitating training for groups.  
• Must be able to prepare and conduct management briefings to communicate recommendations to the supervisory authority as identified in contract 
• WFL Specialists must possess professional knowledge of social services and/or education delivery systems.  

Required Work Experience 

• Demonstrated experience providing operations management.  
• Demonstrated experience collaborating with internal and outside resources.  
• WFL Service Delivery Operations Manager shall possess a broad range of specialized work experience including working with family programs, military or civilian social service agencies, and/or is a military family member with full understanding of the military lifestyle.  
• Strong oral and written communication, assessment, and advocacy skills are required.  
• Possess advocacy knowledge, skills, and abilities such as: working knowledge of state, federal, and local resources, as well as understanding, sensitivity, and empathy for sailors and family members from diverse racial, ethnic and socioeconomic backgrounds.  
• Agree to operate within established guidelines of the Navy FFSP Program.  
• Knowledge of the FFSMIS system is desired but not required. 
• Working knowledge of Microsoft 365. 

Pay range is based on several factors and may vary in addition to a full range of medical, financial, and/or other benefits. Final salary and offer will be determined by the applicant’s background, experience, skills, internal equity, and alignment with geographical market data. 

Compensation|   Min: $46k        Max: $120k

Benefits – Full-time positions are eligible for our comprehensive and competitive benefits package including medical, dental, vision, and basic life insurance. Additional benefits include a 401k plan paid time off and an annual bonus.  International SOS complies with all federal, state, and local minimum wage laws.

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with the applicable federal, state and local laws. 

International SOS Government Medical Services is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.