JOB DESCRIPTION
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
· Resolving device issues using troubleshooting techniques and providing clear and concise information.
· Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: International voice experience in Customer service (Billing) [ Basic Technical & Sales] candidates are Preferred freshers. (Graduate)
· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
· Experience resolving customer issues, billing, and/or handling product Q&A.
· Interest in learning new technologies.
· Experience promoting and/or selling products and services.
· Demonstrated communication skills.
· The clarity in thought process (Able to articulate his/ her thought)
· Ability to handle tough situations with customers.
· Strong ability to multitask and take fast decisions independently.
· Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
· Customer Centric & Logical Thinking & Need to be Enough Spontaneous
· Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
· Cab Facility both ways [ Pick up and drop within Transport radius]
· Immense Growth Opportunities
Interested candidates can share their updated resumes to pp00960082@Techmahindra.com or WhatsApp: 9673562375 - Prajoli Pawar
Job Types: Full-time, Regular / Permanent
Salary: Up to ₹390,000.00 per year
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
Experience:
Language:
Speak with the employer
+91 9673562375
At Tech Mahindra, we live the philosophy of “Connected World. Connected Experiences.” We appreciate that the new revolution is powered by the intelligent symphony of solutions designing “experiences”. With the ever-growing importance of technologi...
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