Job details

Internship - Hotel Rooms Operations

Compensation Type: Hourly Highgate Hotels:

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Location:

The Gates is a new lifestyle hotel in Key West offering an intimate setting that invites guests to celebrate the island’s colorful history and creative spirit. Mixing contemporary design and retro Floridian flair, The Gates Hotel features guestrooms with modern amenities that uniquely combine upscale sophistication and polished service with the island’s casual laidback vibe.

Overview:

Come join Highgate for the summer in one of our dynamic PAID internships! We are currently looking for one Hotel Operations intern for our Key West properties. You will learn about hotel rooms operations and the hospitality industry while working in a fun and fast - paced environment. Submit your resume today for consideration! Specific hotel placement will be discussed upon submission of an internship offer.

Responsibilities:

Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Qualifications:

Currently studying for Bachelor ‘s degree, Graduate degree or equivalent in Hotel Management or related field. Course work in hotel revenue management concepts and tools preferred.
We are looking for individuals who possess a high level of attention to detail and a strong work ethic.
Strong communication skills are required.
Applicants must also have the ability to multi-task in a fast-paced environment.
Demonstrated aptitude for problem solving and problem identification.
Ability to collect, analyze and interpret revenue performance data.
Extensive proficiency in Excel, Word, and PowerPoint required and ability to manipulate data essential.

Summer Revenue Internship: Hourly Rate $15.00/Hr.

By Doubletree By Hilton

DoubleTree by Hilton hotels around the globe welcome guests with our signature, warm chocolate chip cookie. When you stay at a DoubleTree, you feel welcome and cared for. That’s the power of Team Members who truly care and are dedicated to making ...

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SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Hotels & Resorts

TEAM SIZE

5001-10000

LOCATION

Hybrid, based in McLean, VA

DATE POSTED