Customer relationship

Summary The IT Business Relationship Manager is responsible for managing the alignment between NYPA IT and all business units via a single point of focus in IT. This role will be charged with supporting business units to foster IT’s understanding of the business technology needs and build the alliance of IT as trusted strategic partner to the business units. The IT Business Relationship Manager (BRM) will be responsible for supporting and advocating on behalf of business units within IT. This will include managing project request intake, frequent prioritization exercises and supporting escalation on outstanding service requests and providing guidance on navigating enterprise processes. The BRM role will partner with Enterprise Architecture, IT Governance, Portfolio Management, Project Management, Business Process Management and Change Management to ensure business needs, including future-oriented strategic developments, are balanced and prioritized to ensure maximum returns on investment.As a senior technology professional, this role will ensure that IT investments sustain and extend our strategies, operating models and objectives. This includes providing direction and business input on information technology strategies, policies and plans.#LI-JP1Responsibilities• Planning and Prioritization: Cultivate deep understanding of the needs of business customers, identifying opportunities and making recommendations on how to leverage technology to accelerate and meet business goals. Collaborate with business leaders to prioritize technology investments and provide insights to IT leadership.• Technology Innovation Intake: Assist Business and IT leaders with the development and support of new business capabilities through technology solutions to meet evolving business requirements, which have a return on investment. Define the initiative’s business objectives via business cases, analyze current work processes pertaining to these objectives, identify areas for process changes, research and recommend viable technology solutions, develop project cost estimates, and document the initiatives cost justification or ROI (Return of Investment). Recommendations will be reviewed and approved by appropriate committees, including the Architecture Review Committee (ARC), and the IT Governance Committee.• Business and IT Alignment: Work with businesses to map required business goals to planning and implementation of new technology to support the outcomes. Coordinate cross functional business and IT teams to develop the business case, solutions and approvals to prioritize and implement required technology. Act as a single point of focus and advocate for business customers for IT strategic services.• Communications and Relationship Building: Engage in significant interaction at senior management levels; able to effectively communicate highly technical information to at all levels of the organization; effectively develop relationships with individuals inside and outside of IT. Deliver difficult messages and express disagreement with others with confidence and respect. Address challenges to technical recommendations, understand the different perspectives, and work collaboratively and creatively to negotiate solutions. Gain support from related stakeholders for the technology direction and champion the migration towards the new technology.• Technology Leadership: Maintain state-of-the-art knowledge of business technology through leading, interacting and discussing subject area with industry peers, vendors and consultants. Apply knowledge in the continued development and enhancement of technology plans.• Advising, Coaching and Mentoring: Be the “go-to” technical resource and advisor for the business offering meaningful technical solutions efficiently resolve issues that are complex and uncharted; coach / mentor associates on their technical versatility and problem solving skills; inspire and mentor other senior technologists. Provide technical leadership and architectural direction to IT and Business Unit staff concerning technology management, roadmaps and strategies.Knowledge, Skills and Abilities• Ability to produce, implement and enhance business and technology strategic concepts, roadmaps, principles or effective plan.• Deep mastery of utility business, data and information service-oriented architectures.• Broad knowledge of business process including disaster recovery, business continuity and risk management.• Knowledge and understanding of corporate policy, business strateg, and ability to systemically think and be creative in meeting business and IT goals.• Excellent verbal, written, and high impact presentation communication skills at all levels of the organization.Education, Experience and Certifications• Bachelor’s degree in Computer Science, Finance, HR, Engineering, or related discipline.• A graduate degree is preferred.• Minimum 8 years of experience with information technology• Experience in design, development, implementation of new technology and/or maintenance of large-scale systems across multiple hardware and software platforms, preferred.• Utility industry experience preferred.Physical RequirementsUp to 5% travel to NYPA site locations.The New York Power Authority is committed to providing fair, competitive, and market-informed compensation. The estimated salary range for this position is: $138,580.00 - $173,230.00. The salary offered will be determined based on the successful candidates’ relevant experience, knowledge, skills, and abilities.The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply. As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them. We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns. To request an accommodation, please email accessibility@nypa.gov.