Job details

Investor Services Analyst II

At Mr. Cooper Group, You Make the Dream Possible.

Our purpose is simple: Keeping the dream of homeownership alive. As a Mr. Cooper Group team member, you play a big role in making that dream possible. Around here, we know our roles and work together, volunteer to make a difference, and challenge the status quo when needed. Everything we do is in the care and service of our teammates and our customers.

Join us and make the dream of home ownership possible!

The Investor Services Department is responsible for the assigned monthly reporting, remitting, and reconciling for investors which could include FNMA, FHLMC, GNMA, Private Securities or Special Servicing. This includes functions related to loan acquisitions, services releases, corporate and P&I Advance analysis, as well as timely and accurate completion of assigned special projects. Analysts are responsible for workflow coordination, completing reconciliations, settlement remittances and reports, as well as performing detailed analytics related to exceptions and providing root cause analysis and solutions to problems.

ESSENTIAL JOB FUNCTIONS

Performs pre and post acquisitions boarding, and reconciliation functions related to Principal and Advance balances, to include updating system balances, validating boarding/release balances to the trial balance, and reconciling any variances.
Ensuring that reports and remittances are sent out timely and accurately.
Acts in the role of relationship manager to his/her counterparties during the loan transfer and boarding process.
Continuously reviews processes and procedures and recommends new ones to management and other departments within the company to improve the productivity and quality.
Clears reconciling items within 30 days from the point of identification or earlier based on process guidelines, either through internal wires, escalations, or investor adjustments.
Conducts root cause analysis related to portfolio performance issues. Provides recommendations to resolve within Investor Accounting or Investor Reporting and for up-stream processes that negatively impact Investor Services.
Monitors portfolio performance to ensure that issues are resolved within established policy and procedures are updated to prevent recurrence.
Works with Trustees/Master Servicers/Agencies to resolve aged items.
Performs detailed loan level analysis of loan exceptions, using Excel and various workflow and servicing systems.
Works with departments upstream from Investor Reporting to resolve and prevent breaks that are negatively impacting investor reports or remittances.
Special projects as assigned.

EDUCATION/ JOB REQUIREMENTS

Bachelor’s Degree specializing in Accounting or Finance, or a discipline related to the requirements of the position is preferred.
Will consider the equivalent combination of job experience & education that demonstrates the ability to perform the essential functions of this job.
Other experience would include systems such as LSAMS and SQL/Microsoft Access.
2+ years in Investor Reporting preferred.
Intermediate to Expert Microsoft Excel.
Knowledge of bank reconciliation process.
Knowledge of agency forms for custodial reconciliations a plus.
Minimum of 2 years of Investor Reporting or Bank Reconciliation Experience or related industry experience preferred.

FUNCTIONAL JOB COMPETENCIES

Integrity and Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn’t misrepresent him/herself for personal gain.
Communication: Excellent verbal and written communication skills that are used in dealings with both internal and external business partners.
Investor Service and Client Focus: Understands who the customer is including investors, borrowers and individuals from various internal departments. Takes time to listen and understand the needs of each and looks for ways to resolve issues and offers solutions to problems.
Planning and Organizing: Gives suggestions on how to improve process(es) and/or create efficiencies, conducts daily activities in a planned, organized fashion, and deals with change effectively and able to adapt rapidly.
Judgment: Maintains positive approach to resolution of issues is considered trustworthy by both peers and management team, carefully evaluates impact of own actions to Company, investors, employees, and self, confirms course of action with management team regarding high visibility or sensitive issues.
Cooperation: Willingly adds value to team, shares information freely among the team, and communicates with others in a direct, honest, and open manner, while maintaining other’s dignity.
Initiative: Moves quickly from receiving information to decisive action, continuously seeks ways to contribute to the success of the team and company overall. Uses failures/mistakes as opportunities to lean and correct, anticipates issues and moves to resolve them.
Accountability: Takes ownership of one’s accounts/duties and ensures that issues under their purview are resolved timely and in accordance with departmental standards.

Mr. Cooper Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a protected veteran. EOE/M/F/D/V

Job Requisition ID:

020618

Job Category:

Servicing

Primary Location City:

Dallas

Primary Location Region:

Texas

Primary Location Postal Code:

75019

Primary Location Country:

United States of America