Senior RevTech Systems Analyst

About Invoca:

Invoca is the industry leader and innovator in AI and machine learning-powered Conversation Intelligence. With over 300 employees, 2,000+ customers, and $100M in revenue, there are tremendous opportunities to continue growing the business. We are building a world-class SaaS company and have raised over $184M from leading venture capitalists including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures.

About the Role:

As a Sr. Revenue Technology Analyst, you will be pivotal in the ongoing development and management of our Salesforce ecosystem and connected applications for Sales and Marketing. This role is a blend of technical project management, administration, and analysis, requiring a strong grasp of Salesforce and associated tools. You will work closely with cross-functional teams, including Sales, Marketing, Customer Success, Product, and IT, to identify, develop, and deploy core sales business processes. You will be responsible for the day-to-day configuration, support, maintenance, and enhancement of Salesforce, Salesloft, Gong, LeanData, and other revenue applications. You will drive improvements, streamline processes, and ensure our technology solutions align with business objectives.

You Will:

• Own and manage the end-to-end projects in the Salesforce ecosystem
• Collaborate closely with Sales, Marketing, Customer Success, Product and IT team members, operating as a project owner and executor
• Keep up to date with our software’s releases, features and best practices in order to make recommendations to management regarding implementations
• Evaluate, select, implement, and integrate technology tools into a solution to support sales and cross-functional business unit stakeholders
• Provide on-going support and system administration to quickly fix issues with Salesforce.com and 3rd party applications.
• Design, build, and test best practices solutions to accelerate our business.
• Assist in the training and enablement of new users, and grow the tech skill set across the organization
• Act as the liaison between our users, vendors and the application development teams.
• Extract, manipulate, import/update large and complex datasets.

You Have:

• 4+ years of experience as a Salesforce Administrator, with Salesforce Admin Certification required
• A deep commitment and passion to making impactful improvements and enhancing efficiency
• Proven expertise with Salesforce Sales Cloud
• In-depth knowledge of the Salesforce platform, including the configuration of custom objects, flows, and validation rules
• Extensive experience integrating and configuring Salesforce connected apps such as Salesloft, LeanData, Demandbase, Marketo, Clari, and Gong
• A solid understanding of agile sprint methodology and the release management process
• Hands-on experience in performing complex data loads
• A thorough understanding of SFDC best practices and functionality
• An eager approach to learning, helping, and growing within the team
• A strong sense of ownership and pride in your work
• Exceptional written and verbal communication skills

Salary, Benefits & Perks:

Teammates begin receiving benefits on the first day of the month following or coinciding with one month of employment. Offerings include:

• Paid Time Off - Invoca encourages a work-life balance for our employees. We have an outstanding PTO policy starting at 20 days off for all full-time employees. We also offer 16 paid holidays, 10 days of Compassionate Leave, days of volunteer time, and more.
• Healthcare - Invoca offers a healthcare program that includes medical, dental, and vision coverage. There are multiple plan options to choose from. You can make the best choice for yourself, your partner, and your family.
• Retirement - Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%.
• Stock options - All employees are invited to ownership in Invoca through stock options.
• Employee Assistance Program - Invoca offers well-being support on issues ranging from personal matters to everyday-life topics through the WorkLifeMatters program.
• Paid Family Leave - Invoca offers up to 6 weeks of 100% paid leave for baby bonding, adoption, and caring for family members.
• Paid Medical Leave - Invoca offers up to 12 weeks of 100% paid leave for childbirth and medical needs.
• Sabbatical - We thank our long-term team members with an additional week of PTO and a bonus after 7 years of service.
• Wellness Subsidy - Invoca provides a wellness subsidy applicable to a gym membership, fitness classes, and more.
• Position Base Range - Salary Range $100,000 - $120,000/ plus bonus potential

This role is remote and open to candidates located in the United States and Canada. Please note that we are unable to provide visa sponsorship for this position.

DEI Statement

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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