Job details

Executive Assistant & CRM Operations Coordinator - Midnight

Who are we?

IOHK, is a technology company focused on Blockchain research and development. We are renowned for our scientific approach to blockchain development, emphasizing peer-reviewed research and formal methods to ensure security, scalability, and sustainability. Our projects include decentralized finance (DeFi), governance, and identity management, aiming to advance the capabilities and adoption of blockchain technology globally.

We invest in the unknown, applying our curiosity and desire for positive change to everything we do. By fueling creativity, innovation, and progress within our teams, our products and services are designed for people to be fearless, to be changemakers.

About Midnight:

IOG's Midnight Tribe is a business technology provider and core contributor to the Midnight Network, a blockchain platform for developing decentralized applications that safeguard personal and commercial data. The Midnight Network is the first blockchain to offer programmable data isolation by leveraging zero-knowledge (ZK) proofs to enable selective disclosure of what information is visible on-chain and is designed to help developers implement necessary business policies, such as meeting regulatory requirements.

What the role involves:

We are seeking a highly organized, detail-oriented Executive Assistant with HubSpot and Sales Support expertise. You will provide high-level administrative, CRM and sales support to our executive, Finance and Business Development teams, streamlining operations and enhancing the customer journey through expert use of HubSpot CRM. This role requires a strategic thinker with excellent organizational, communication, and CRM management skills who can manage priorities efficiently and work closely with both leadership and sales teams.

Executive Support: Manage calendars, schedule meetings, prepare documents, and coordinate travel for senior leadership, ensuring seamless time management and communication flow.
CRM Management: Maintain and optimize HubSpot CRM for sales pipeline tracking, ensuring data accuracy, updating customer information, and supporting integration initiatives.
Sales Support: Act as a liaison between executives and the sales team, manage lead and contact data, track sales opportunities, and facilitate customer follow-up processes.
Reporting & Analytics: Generate sales reports and dashboards from HubSpot, providing executives with insights into pipeline status, performance metrics, and forecasts.
Marketing Coordination: Assist with email marketing campaigns, workflow automation, and contact segmentation within HubSpot to support customer engagement.
Process Improvement: Identify opportunities to improve and refine administrative and sales processes, driving efficiency through CRM automation and documentation.
Customer Relationship Support: Serve as a point of contact for customer inquiries and help coordinate responses, ensuring consistent follow-through and relationship-building.

Who you are:

Bachelor’s degree in Business Administration, Finance or related field
Minimum of 7 years experience in a combination of executive support, CRM and Sales Support
Extensive experience in a remote support environment
Proven experience as an Executive Assistant and/or Sales Support Specialist, ideally in a fast-paced tech or Web3 environment
High proficiency in HubSpot CRM, with experience in data management, reporting, and automation
Strong organizational and multitasking abilities, with attention to detail and accuracy
Strong analytical skills for data-driven reporting and insights
Excellent communication skills, both verbal and written
Ability to handle sensitive information with discretion
Ability to communicate clearly and accurately with varying levels of colleagues and contacts.
Professional etiquette and communication, both oral and written.
High level of data entry and use of technology.
Ability to anticipate requests, solve issues as they arise, and reprioritize tasks.
Ability to make clear and timely decisions in complex situations.

Are you an IOGer?

Do you find yourself questioning the status quo? Do you tinker with ideas and long to turn those ideas into solutions? Are you able to spark thoughtful debates, bringing out the inquisitiveness in others? Does the promise of continuously growing excite you? Then get ready to reimagine everything you thought wasn’t possible because that’s what it means to be an IOGer - we don’t set limits, we break them.

Remote work
Laptop reimbursement
New starter package to buy hardware essentials (headphones, monitor, etc)
Learning & Development opportunities
Competitive PTO

At IOG, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Average salary estimate

$105000 / YEARLY (est.)

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$90000K

$120000K

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What You Should Know About Executive Assistant & CRM Operations Coordinator - Midnight, Io Global

Join IOHK as an Executive Assistant & CRM Operations Coordinator, where you'll play a crucial role in supporting our executives and enhancing our customer relationships! If you're highly organized, detail-oriented, and possess expertise in HubSpot and sales support, we want you on our team! In this role, you will manage calendars, schedule meetings, and prepare vital documents for leadership within the innovative environment of IOG's Midnight Tribe, contributing to our pioneering blockchain initiatives. You'll be the backbone that keeps our teams running smoothly, ensuring that sales processes are optimized, lead data is managed effectively, and customers receive top-notch support. This is not just another job; it's an opportunity to drive change and progress in the world of blockchain technology. Your analytical skills will come in handy as you generate insightful sales reports, and through your exceptional communication abilities, you will liaise effectively with stakeholders at all levels. We believe in nurturing creativity and growth, so you'll also have the chance to explore ways to enhance our operations. If you have a Bachelor's degree and at least 7 years of experience in executive support and CRM management, specifically in a tech or Web3 setting, you'll thrive in our fast-paced work culture. At IOHK, we invest in your development with benefits like remote work, competitive PTO, and learning opportunities, empowering you to break limits and reimagine the realm of possibilities. So, are you ready to be a changemaker with us?

Frequently Asked Questions (FAQs) for Executive Assistant & CRM Operations Coordinator - Midnight Role at Io Global

What are the responsibilities of an Executive Assistant & CRM Operations Coordinator at IOHK?

As an Executive Assistant & CRM Operations Coordinator at IOHK, you'll manage calendars, schedule meetings, and prepare essential documents for senior leaders. Additionally, you'll maintain and optimize our HubSpot CRM, act as a liaison between executives and the sales team, generate sales reports, and assist with email marketing campaigns. Your role is key to ensuring smooth operations within the Finance and Business Development teams.