Intake Operator I

About This Role

iRhythm is currently seeking an experienced Intake Operator I in our Cypress, California (Orange County) location. Our Intake environment is fast paced, with a collaborative atmosphere. Most of all, we are passionate about delivering innovations that improve the quality of health care and the patient’s experience. We are looking for like-minded individuals to join our team today!

Specific job responsibilities include:

• Follow HIPAA, ISO 13485, Joint Commission, and OSHA standards
• Follow all Work Instructions, SOP’s, and safety requirements
• Comply with IRhythm’s policy, procedures, and quality standards, and safety and environmental regulations
• Maintain the cleanliness of the Patch Intake room and work surfaces within
• Perform good recycling practices
• Receive and process the Patch device (includes de-kitting and verification of patient information)
• Upload data from the Patch device to iRhythm’s proprietary software tools
• Ability to meet deadlines/goals/objectives
• Identify and communicate any safety, quality, and process issues or concerns as applicable
• Understand and comply with Good Documentation Practices (GDP)
• Participate in lean activities and 5S improvement
• Support problem-solving small group activities

What your schedule will look like:

• Monday through Saturday, with rotational weekends
• 6-day work weeks are based on business demand and is likely
• Ability and willingness to come in prior to shift or stay over after shift up to 4 hours, if needed
• Ability and willingness to work any shift, including days, nights, weekends, holidays and overtime
• Business operation is 24 hours per day, 7 days per week

About you:

Soft Skills:

• Teamwork - work together to achieve great quality result for our patients and customer
• Dependability and reliability - strive to attain result on time; convey a sense of urgency and drive issues to closure
• Accountability - recognize the issue, taking ownership, proactively seeking solution, and stay committed to overcome challenges
• Communication - successfully provide feedback and collaborate across functional team
• Culture - Embrace company core values and competencies

Experience:

• High school education or equivalent preferred
• Minimum three months related experience - in a medical device, manufacturing, or regulatory environment, preferred
• Computer proficiency required
• Data entry experience preferred
• Ability to work in a team environment, supporting the objectives and goals of the organization
• Good time management skills
• Flexibility in work assignments

What's In It For You

This is a regular full-time position with competitive compensation package, excellent benefits including medical, dental, and vision insurances (all of which start on your first day), health savings account employer contributions (when enrolled in high deductible medical plan), cafeteria plan pre-taxed benefits (FSA, dependent care FSA, commute reimbursement accounts), travel reimbursement for medical care, noncontributory basic life insurance & short/ long term disability. Additionally, we offer:

• emotional health support for you and your loved ones
• legal / financial / identity theft/ pet and child referral assistance
• paid parental leave, paid holidays, travel assistance for personal trips and PTO!

iRhythm also provides additional benefits including 401(k) (with company match), an Employee Stock Purchase Plan, pet insurance discount, unlimited amount of Linked In Learning classes and so much more! 

FLSA Status: Non- Exempt

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