Job details

IT Administrator - ServiceNow

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Nelnet’s ServiceNow Administrator has primary responsibility of system integrity, data integrity and creditability of Nelnet’s ServiceNow platform. This position provides the day-to-day support and administration of ServiceNow, including but not limited to updates, enhancements, configurations and reporting.

JOB RESPONSIBILITIES:

A SERVICENOW ADMINISTRATOR WILL….

Act as the ServiceNow subject matter expert, ensuring its success as the unified system of record
Maintain and implement technical solutions, specifications, and documentation for various-sized projects or daily support initiatives
Primary contact for end users and technical stakeholders to offer assistance for ServiceNow system configuration, planning, requirements gathering, training, and report generation
Develop a thorough understanding of Nelnet business needs and processes in order to assist with recommendations for automation where appropriate
Provide post implementation and upgrade support including, but not limited to, monitoring application performance, debugging support, and system/unit testing
Keep abreast of advancements and changes in the ServiceNow platform and develop an understanding of how new features can be leveraged to provide business solutions.

**Pay Range for this position is - $80k-$115k

EXPERIENCE/EDUCATION/COMPETENCIES

YOU SHOULD HAVE…

Past experience with ServiceNow platform development and/or administration
Strong communication and interpersonal skills with technical and non-technical audiences
Excellent organization skills and an ability to follow issues/requests to completion
Passion for providing great customer service
Ability to obtain a security clearance

IT WOULD BE NICE IF YOU ALSO HAD…

Bachelor’s degree in Information Technology or related field
ServiceNow Certified System Administrator Certification
History working with GRC and/or Vulnerability Response modules in ServiceNow
Experience working with ServiceNow integrations

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits:

LINK

Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or

corporaterecruiting@nelnet.net

Nelnet is a Drug Free and Tobacco Free Workplace.