IT Admin/IT Helpdesk

Have you always wanted to unite your passion for learning with your skills as an IT Admin/IT Helpdesk? Do you want to work with an incredible team that is making an impact on learning around the world? Then we can’t wait to meet you!

We’re looking for an IT Admin/IT Helpdesk to join the team at Edpuzzle, a leading edtech company with offices in San Francisco and Barcelona. The right person will help us provide technical support to US and LATAM company staff, assist newcomers during onboardings and manage the company equipment out of the San Francisco office. If you’re looking for a meaningful role on a small team, you’ll feel right at home with us.

You’ll have a front-row seat at one of the fastest-growing companies in educational technology, trusted by over 80% of schools in the USA and millions of teachers and students across the globe. In the process, you’ll be challenged daily, learn constantly, and see the impact of your opinions and work.

Responsibilities

Working closely with the security team based in Barcelona (Spain), you will:

• Provide technical support to company staff regarding technical issues on IT infrastructure (systems, laptops, phones, printers).
• Manage company’s inventory and employees' equipment to keep the assets up to date and all updates tracked.
• Manage user accounts, access to internal services, and perform access control.
• Purchase and maintain IT equipment based on needs, also working closely with the HR department.
• Handle IT onboarding processes: configure, administer new equipment, and conduct training for new starters.
• Be proactive on security matters and train employees to prevent breaches and bad practices.
• Participate with the security team in the implementation of security protocols and compliance workflow.

Requirements

• 2 or more years of experience in IT Administration, IT Helpdesk, or IT Technical Support.
• Experience in accounts and equipment management.
• Background in Information Technology.
• You're an excellent team player and you feel comfortable collaborating with team members around the world.
• Excellent verbal and written communications skills required in English and Spanish.
• Bilingual and able to read, write, and speak Spanish proficiently.

Bonus Skills

• Experience in cybersecurity industry standard frameworks and compliance standards, such as SOC2, ISO 27001, etc.
• As a company with offices around the world, any extra language would be a plus.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• High-speed internet connection
• Ability to travel to Edpuzzle’s San Francisco office on a regular basis during the week and as often as is needed.
  

Hiring for remote work in: San Francisco, CA

Benefits

About remote positions

• Work remotely from the comfort of your own home or chosen workspace
• Receive guidance from your manager & ask all the questions you need
• Meet with your manager on a weekly basis to review status & brainstorm new projects to accomplish goals
• Set daily tasks with your manager initially, over time becoming more autonomous & proactive in proposing new ideas to reach goal

Benefits

• Competitive salary at $65,000 - $75,000
• Medical, vision, and dental insurance
• 401(k) matching
• Flexible PTO
• 14 paid holidays
• MacBook, monitor, and flexible work-from-home setup
• Incredible opportunity to grow, learn & build lifetime bonds with other passionate people

Edpuzzle is an equal opportunity employer, and we highly value diversity at our company. If you'd like to be considered for this position, please apply below. We look forward to hearing from you!