IT Coordinator

128374

IT Coordinator

IT Coordinator

33-Exempt Regular

Staff

100.0

BMGT-IT Smith

Founded in 1856, University of Maryland, College Park is the state’s flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation’s legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation’s capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

This change will expand the duties and responsibilities of this position to include all facets of technical user support services, not limited to audio-visual, such as file, print, email, scripts, Vsmith, portal support, desktop, imaging and hardware, custom applications, and mobile devices. The position will also provide supervision, training, and scheduling to Level 1 technicians.

• Three years of technology-related experience are required.
• 3-5 years of technical customer support.

• Ability to support, identify and troubleshoot general problems with PC/AV hardware and mobile devices.
• Knowledge of Win/Mac OS, IE, Firefox, Safari, Chrome, MS Office suite, PowerPoint, and file/print services such as Active Directory and Google Drive/File Stream.
• General understanding of client-server applications, networks, authentication, application packaging, and imaging.
• Positive attitude, willingness to learn, and the ability to proactively seek continuous quality improvement of services.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong knowledge of Windows OS and MS Office products
• Strong troubleshooting skills.
• Ability to collaborate with team members and willingness to share information.
• Ability to use discretion and confidentiality with access to sensitive data and local administrative access to all desktop equipment and data in the environment for the purpose of support.

Preferences:
Preferred knowledge and experience with ServiceNow, JAMF (Apple Device Manager), and MECM (Microsoft Configuration Manager).

Not Applicable to This Position

04/27/2023

Yes

05/12/2023

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.