Job details

IT Customer Solutions Fall Intern

Duties

This paid internship* is located in the IT Customer Solutions Department, House Information Resources (HIR), Office the Chief Administrative Officer (CAO), U.S. House of Representatives (House). HIR provides a wide range of technology services and support for the House. HIR employs several hundred people with a variety of skills including coding, design, telecommunications, emergency response, and online security.

CAO-HIR is excited to provide a one-of-a-kind learning experience for an enthusiastic future technology specialist. This internship will offer the ability to (1) work on everything from computer hardware and software to mobile devices, and (2) contribute to meaningful and rewarding support programs in service of the House. In this challenging role, you’ll collaborate with a diverse and passionate team of talented technology staff and gain meaningful IT experience on prestigious Capitol Hill.

Primary Duties/ Responsibilities

Provide system administration and technical service support to staff of the U.S. House of Representatives (House).

Support the HIR Congressional Transition Team with providing technical and administrative support with Departing, Returning and New Member activities.

Provide end-user software/hardware troubleshooting; mobile device ordering, configuration and apps installation; peripheral support, i.e. printers, headphones, USB camera; and computer/laptop imaging and disconnect/reconnect.

Provide front line phone, Live Chat, and Remote Desktop support.

Performs other official duties and special projects as assigned.
Paid at an annual rate of $33,878 not to exceed 120 days

** This is a fulltime internship, 40 hours per week, Monday through Friday

Requirements

Conditions of Employment

USAJobs Conditions of Employment

Qualifications

Currently pursuing an undergraduate degree in a technical or quantitative discipline, including computer science, computer engineering, information systems, and information technology, or a related field.

Must possess knowledge of a variety of hardware, software, firmware and related workstreams.

Must be able to work with all levels of a multifaceted workforce as well as with sensitive, confidential, and complex projects/ responsibilities. Ability to multi-task and work well both independently and on a team required.

Must be able to communicate effectively, both orally and in writing, as well as the ability to establish effective working relationships with senior staff and other high-ranking officials.

Ideal candidate will be a results-oriented team player possessing an interest in public service.

Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

You will be evaluated using a structured interview process.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

Resume
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply

Qualified candidates please submit your resume online by following the instructions in this link.

Agency contact information

CAO Human Resources
Phone

202-225-2926
Address

CAO
441 2nd St
Washington, DC 20515

Next steps

Qualified Candidates will be contacted directly.
Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
- Equal Employment Opportunity (EEO) Policy
- Reasonable accommodation policy
- Financial suitability
- Selective Service
- New employee probationary period
- Signature and false statements
- Privacy Act
- Social security number request

Required Documents

Resume

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Help