IT Customer Success Manager

• Build and maintain customer relationships in an IT organization post sale
• Onboarding of new customers including platform training
• Create and execute customer engagement plans
• Prepare and host Enterprise Business reviews
• Collaborate with the Sales team for the success of the customer and identifying growth opportunities
• Responsible for maintaining revenue by executing Net Retention Action plans
• Perform other duties as required and assigned

• 2-3 years Customer Service Experience in a high transactional role
• Candidates must have previous experience in supporting high profile, technical accounts, possess a high level of technical product knowledge and can translate customer technical needs to Flexential’s solutions.

• Salesforce.com experience
• Contract and Commercial negotiation experience
• 1 year Customer Success experience

• Ability to sit for extended periods of time
• Moderate keyboard usage

Benefits of working at Flexential:

• Medical, Telehealth, Dental and Vision
• 401(k)
• Health Savings Accounts (HAS) and Flexible Spending Accounts (FSA)
• Life and AD&D
• Short Term and Long-Term disability
• Unlimited Paid Time Off (PTO)
• Leave of Absence
• Employee Assistance Program
• Wellness Program
• Rewards and Recognition Program

Benefits are subject to change at the Company’s discretion.

Base Pay Range: Annualized salary range offered for this position is estimated to be $53,000 - $62,000. However, the actual pay range depends on each candidate’s experience, location, and qualifications.

Variable Pay: Discretionary commission, based on personal and company performance.

EEO Statement: Flexential is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions at Flexential are based on business needs, job requirements, and individual qualifications, without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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