IT Desktop Support

Job Title: IT Desktop Support

Contract: 12 Months, potential to convert to a permanent position. If offered a permanent position, immediate eligibility for retirement benefits, health insurance, and pay increase.

Location: Fairport, NY

Zip Code: 14450

Belcan is a leading provider of professional IT, Engineering, Workforce Solutions and staffing in the United States, Canada, UK, Europe and India.

An IT Desktop Support Job in Fairport, NY is currently available through Belcan. In this role you will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). If you are interested in this role, Apply Today!

Job Description:

Non-Exempt. OT may be applicable

Schedule: M-F, 8am - 5pm

Video Interview

*ITAR Site - All candidates must be DOD Compliant (US Persons) *

Client will offer 40 hours of paid incentive time per year in this position.

Benefits: It is recommended that employers include a general description of any health or compulsory benefits for compliance with Pay Transparency laws

We prefer candidates with:

*Associates Degree (at least) OR 3-5 years IT experience

**Hardware Experience (beyond imaging/deployment)

Preferred Certifications:

- CompTIA IT Fundamentals

- CompTIA A+

- CompTIA Cloud+

- CompTIA Mobility+

- CompTIA Network+

- CompTIA Server+

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware and infrastructure both in-person and (at times) remotely at a manufacturing facility in the Fairport NY (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 7/10 and MS Office suites (2010/2013/2016/O365). Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily tasks include (but are not limited to):

o Active Directory Administration

o Limited support for corporate mobile devices

o Familiarity with cloud applications (OneDrive, Office365, etc.)

o Troubleshooting Cisco VPN connectivity

o Familiarity supporting Citrix connectivity

o Remediating Symantec Endpoint Protection

o Dameware remote connection/utilization

o Altiris Deployment server utilization

o Asset management skills

o Microsoft Edge and various browser(s) support

o Installation/configuration of various Adobe products

o Installation/configuration of Check Point endpoint client software

o Conference Room equipment

o Printer/driver troubleshooting & installation

o ServiceNow utilization

o Cisco WebEx service support

o Deployment/configuration of standard IP telephony

o Hardware ordering/deployment

Additional responsibilities may include:

o Documentation (records) management

o Knowledge base utilization

o Project interaction

o Customer scheduling/follow-ups

o End user equipment moves (disconnect/reconnect)

o Multi-team interaction and/or technical roundtable participation

o Standard device imaging via USB/PXE server(s)

o Smart-Hands tasks/functions outside of standard operational work

Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services technician will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

**IMPORTANT** The candidate should also be aware of the following:

The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.

That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.

The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

The primary role of the Field Services technician is to restore service, NOT root cause analysis.

Belcan is a global supplier of engineering, technical recruiting, and IT services to customers in the aerospace, industrial, and government sectors. Belcan engineers" better outcomes through adaptive and integrated services-from jet engines, airframe, and avionics to heavy vehicles, chemical processing, and cybersecurity. Belcan takes a partnering approach to provide customer-driven solutions that are flexible, scalable, and cost-effective. Our unique capabilities have led to continuous growth and success for 63+ years. We are a team-driven Equal Opportunity Employer committed to workforce diversity.

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Corning, NY 14831: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• CompTIA A+ (Required)

Work Location: In person