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IT Desktop Technician - Travel Team
Overview:
We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success.
Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!
Responsibilities:
This employer participates in E-Verify for US-based hires.
#CUROHP
EEO Statement:
CURO is one of the largest, fastest growing full-spectrum consumer credit lenders in the United States and Canada. Our licensed, direct lending products and heightened customer service focus are at the core of what we offer.
We have an upbeat, friendly and fast-paced environment. Our employees are excited to be a part of the CURO family, as evidenced by our low turnover rates and energized company culture. We’ve consistently grown well ahead of other loan lenders and are primed for continued growth and enduring success.
Come and work for a company that has distinguished itself from competitors with quality product offerings, genuine customer service, robust operating systems, state-of-the-art call center, and a track record of new product innovation!
- Redirect and assign problems to appropriate resources to ensure timely resolution and customer/end user satisfaction
- Identify and escalate hardware, software, system and network situations requiring urgent attention
- Stay current with system information, changes and updates
- Assist/backup the department buyer with the new purchases and processing new and existing orders
- This position requires after hours/holiday on-call support on a rotational basis.
- High School Diploma required; bachelors or Technical degree in Computer Science/Business preferred.
- Up to date A+ and/or Microsoft Certification preferred
- 3 plus years’ IT hardware and software troubleshooting work experience required
- Previous experience in handling routine tasks with limited assistance and receiving detailed instructions on new assignments required
- Previous experience in resolving issues related to IT Support; network support, PC troubleshooting, application troubleshooting, and other anomalies that may develop required
- Previous experience in providing technical support on Windows systems-related issues required
- Ability to answer questions and resolve problems via phone, e-mail or in person required
- Ability to listen and ask questions to diagnose and solve computer issues required
- Previous experience in an IT environment preferred
- Experience performing support and maintenance either remotely or at the customer’s location to resolve problems using basic to advanced troubleshooting and technical skills
- Adheres to workflow and service level expectations between teams to resolve issues in a timely manner
- Understands the critical nature of the business and makes every reasonable effort to achieve employee satisfaction and/or provide acceptable workarounds
- Utilizes IT knowledgebase as a part of troubleshooting and researching customer issues, and shares knowledge with customers and colleagues by submitting frequently asked questions for publication
- Citrix XenApp experience preferred
- This position requires after hours/holiday on-call support on a rotational basis.
Base Salary: $35,000 - $55,000
The base salary range represents the low and high end of the anticipated salary range for this position based on the U.S. average. The actual base salary offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.
All full-time salaried employees are also eligible for the following benefits: Flexible Paid Time Off Program, Medical, Dental, Vision, 401k, Life Insurance, Disability, and other voluntary coverages.
This employer participates in E-Verify for US-based hires.
#CUROHP
CURO Supports Equal Employment Opportunity. CURO (dba Cash Money®, LendDirect®, Flexiti®, Heights Finance, Southern Finance, Covington Credit, Quick Credit and First Heritage Credit) is committed to a policy of providing equal employment opportunity to all qualified employees and applicants. This commitment is reflected in all aspects of our daily operations. We do not discriminate on the basis of race, color, sex, religion, national origin, marital status, age, disability, veteran status, or genetic information in any personnel practice, including recruitment, hiring, training, compensation, promotion, and discipline. Additionally, we do not discriminate based on any other characteristic protected by applicable state or local law where a particular employee works. In addition, it is the policy of CURO to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by federal law and any state law where a particular employee works.
CURO Financial Technologies Glassdoor Company Review
Doug Clark
4.0
CURO Financial Technologies DE&I Review
No rating
CEO of CURO Financial Technologies
Approve of CEO
Vision | We strive to be an opportunistic growth company that delivers long-term prosperity to our People. For more details visit https://www.curo.com/vison-and-values
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DATE POSTED
August 5, 2023
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