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IT Helpdesk Support

Vectra® is the leader in AI-driven threat detection and response for hybrid and multi-cloud enterprises.

The Vectra Platform captures packets and logs across network, public cloud, SaaS, and identity by applying patented security-led AI to surface and prioritize threats for rapid threat response. Vectra's threat detections are powered by a deep understanding of attacker methods and problem-optimized AI algorithms. Alerts uncover attacker methods in action and are correlated across customer environments to expose real attacks. Organizations around the world rely on Vectra to see and stop threats before a breach occurs. For more information, visit www.vectra.ai.

Position Overview

Vectra is looking for a Help Desk specialist to support to our rapidly growing user base and corporate IT infrastructure. The position reports directly to the Manager of IT and is based out of our San Jose, CA office.

Responsibilities

  • Provide excellent customer service to our employees
  • Troubleshoot HW/SW/VPN/Access related issues in a hybrid-cloud environment
  • Deploy and support a mixture of Windows and Mac workstations
  • Procure IT equipment and maintain vendor relationships
  • Support video conferencing and VOIP solutions
  • Maintain knowledge base and build solutions to help minimize common requests
  • Manage hardware and software inventory
  • Assist in co-location and office data center operations
  • Work on IT projects that provide real value to the company

Requirements

  • University degree in Computer Science, MIS, or similar field of study
  • 3+ years supporting Windows and MacOS workstations
  • 3+ years working in O365
  • Excellent writing and communication skills
  • Familiar with Atlassian products
  • Familiar with enterprise MDM solutions

Vectra Total Rewards

Our competitive total rewards package includes cash compensation within the following range: Base Pay USD 60,800 - 117,400. Actual pay for this position may vary based on the hired candidate’s location, experience and relevant incumbent pay position.

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

Vectra provides a comprehensive total rewards package that supports the financial, physical, mental and overall health of our employees and their families. Compensation includes competitive base pay, incentive plan eligibility, and participation in the employee equity plan (stock options). Specific benefits offered varies by location, but commonly include health care insurance, income protection / life insurance, access to retirement savings plans, behavioral & emotional wellness services, generous time away from work, and a comprehensive employee recognition program.

Vectra is committed to creating a diverse environment and is proud to be an equal opportunity employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Vectra AI Glassdoor Company Review
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Vectra AI DE&I Review
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CEO of Vectra AI
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Hitesh Sheth
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Our Vision is to make the world a safer and fairer place

16 jobs
TEAM SIZE
DATE POSTED
March 28, 2023

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