Job details

IT Operations Specialist 2 - Evening Shift (03:00 PM - 01:00 AM) Wednesday - Saturday

Overview:

We are seeking a full-time IT Operations Specialist 2 in our Olathe, KS location. The IT Operations Specialist provides first and second level support to end users and responds to alerts through moderately complex troubleshooting, resolution, or escalation steps. Working alongside the embedded operations teams, the IT Operations Specialist will play a key role in monitoring, incident resolution, and Major Incident Management coordination. This is achieved by understanding Garmin policies, processes, and tools for consistent support of critical applications and infrastructure across Garmin.

Responsibilities:

Essential Functions

Must be willing to work any shift in a 24x7x365 work environment, weekend and holiday hours required.
Provides first and second level support and performs moderately complex troubleshooting including:
Monitors and responds to critical alerts raised by monitoring systems
Follow procedures defined by run books
Facilitates incident management outage procedures, helping to ensure IT department resources have properly responded to and communicated about Major Incidents
Designs action plans for internal IT Ops process improvements based on recurring trends
Recommends and implements proactive measures to prevent/minimize repeat problem occurrences and follows-through on recommendations.
Notifies and facilitates communication with designated personnel in the event of hardware/operating system/software failure
Assists associates in more senior roles on projects, initiatives, and complex support issues as assigned
May implement predefined measures to prevent/minimize repeat problem occurrences and follows-through on recommendations
Makes recommendations for component level improvements
Identifies interdependencies in system and application components
Creates & modifies internal work instructions
Collaborates with IT Operations team members to update and create knowledge shares to contribute to existing knowledge base
Demonstrates proficient use and knowledge of standards and procedures
Provides reliable solutions to a variety of problems using sound problem solving techniques including performing root cause analysis and identification of corrective action for given problems
Communicates in written and verbal form effectively in a large team or departmental setting
Understands and positively represents Garmin’s Mission Statement and Quality Policy and proactively works to improve the company’s image & culture
Serves as a mentor to less experienced IT Operations Specialists

Qualifications:

Basic Qualifications

High School Diploma or GED AND coursework towards completion of a degree OR a minimum of 4 years IT or technical experience
Excellent academics (cumulative GPA greater than or equal to 3.0 as a general rule)
Demonstrated moderate familiarity with troubleshooting and research tools and asset, service, monitoring, and documentation tools
Demonstrated strong and effective verbal, written, and interpersonal communication skills
Must possess the ability to lift up to 55 lbs

Desired Qualifications

Outstanding academics (cumulative GPA greater than or equal to 3.5
Moderate experience with one or more of the following: Network operations or engineering or System administration on Unix, Linux, or Windows
IT Operations related experience, in areas such as: incident analysis, incident handling, Major Incident Management and Problem Management
Broad knowledge of IT services, applications, and infrastructure
Ability to develop basic skills in analytical acumen: project management capabilities, teamwork, critical thinking, communication, continuous process improvement.
CompTIA IT Fundamentals+ Certification
CompTIA IT A+ Certification
Certification in one of Microsoft Certificate Programs
Experience with an alert aggregation/management tool like PagerDuty
Experience with monitoring tools such as App Dynamics, Solarwinds, Splunk and Zabbix

Garmin International is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, veteran’s status, age or disability.

By Garmin

To be an enduring company by creating superior products for automotive, aviation, marine, outdoor, and sports that are an essential part of our customers' lives.

28 jobs

FUNDING

Public

INDUSTRY

Consumer Product Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Olathe, KS

DATE POSTED

April 15, 2023