IT Operations Support Spec

This position’s primary responsibilities center on divisional data operations and user support to the Pest Elimination and Ecosure divisions and its associates with a total over 1000 users for the IBMi environment and 2700+ total users of all servers for divisions supported. We are open to both Local and Remote candidates for this position. This includes monitoring system activity, troubleshooting issues, setting up security and end user support in a service desk environment. Timeliness & accuracy of backups, processing schedules and system maintenance assure optimum system availability, which is critical to supported divisional associates.

This position directly supports production and development and indirectly supports daily processing running on Microsoft platforms for system integrity, processing and up time. Up time is defined as 24/7/365.

Main Responsibilities:

• Monitor and respond to system notification messages
• Maintaining departmental documentation
• End user support with IBMi sessions
• Completion of daily operations tasks from daily log
• Communications to other support personal, both local and remote
• On call duties on a rotation basis
• Utilization of Robot suite of automation products to schedule jobs, distribute output, monitor messages
• Management of backups to include: providing schedule of backups to Eagan IT staff, verification of completion, restores as requested
• Completion of IT Security requests related to IBMi (AS400)
• Troubleshooting hardware and software
• Analyzing processing errors and working with development associates to review errors and develop plans to eliminate and/or automate the error handling
• Analyze Robot Schedule environment and complete requested adds, moves, changes to assure optimization for job execution
• Support ad hoc project requests from CDS Leadership

Minimum Qualifications:

• High school diploma
• Two years of experience
• Proficiency with hardware and software support.
• Strong PC and systems skills required, proficient in Microsoft Office suite
• No immigration sponsorship available for this position

Preferred Qualifications:

• Two years’ experience in IBMi (AS400) Operations
• Great communication skills
• Strong organization, planning & prioritizing skills
• Customer service or help desk experience
• Experience utilizing call management software such as Service Now
• Strong analytical skills, with the ability to manage competing priorities
• Proficient in EPM or the Hyperion, SAP, Power BI

A trusted partner at nearly three million commercial customer locations, Ecolab (ECL) is the global leader in water, hygiene and infection prevention solutions and services. With annual sales of $13 billion and more than 47,000 associates, Ecolab delivers comprehensive solutions, data-driven insights, and personalized service to advance food safety, maintain clean and safe environments, optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality, and industrial markets in more than 170 countries around the world.

When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

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Our Commitment to Diversity and Inclusion

At Ecolab, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every associate can grow and achieve their best. We are committed to fair and equal treatment of associates and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce. Ecolab is a place where you can grow your career, own your future and impact what matters.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.