IT Service Desk Agent

Summary

Salary: Competitive salary and package

Grade: PO

Reporting Line: IT Service Desk Team Manager 18 month FTC contract

Contract Type: Permanent

Location: Chesterfield/Hybrid

What to expect

Here at the Post Office, we’re steeped in tradition, but we’re going places.

As an IT Service Desk advisor, you will join us on our journey and undertake a truly valuable role responsible for providing simplistic and realistic solutions to IT problems.

You will be working to build meaningful relationships and create positive change for Postmasters and the wider Post Office business. You’ll be empowered to make decisions in the best interests of the Postmasters, colleagues, and our business.

This role offers you an exciting opportunity to shape, drive and deliver consistently high levels of incident handling across all contact channels.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

• 25 days annual leave that increases with tenure
• Generous pension contribution
• Access to Benenden Healthcare
• Life assurance
• Income protection after 12 months service
• Full support from our employee assistance programme and access to our employee benefits platform
• Ever-evolving learning and development opportunities

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you’ll need to succeed

You will provide quality IT-focused customer service to Postmasters and POL colleagues, focusing on finding ways to support them with their issues and queries. As a IT Support Agent you will proactively and reactively offer assistance to Postmasters and POL colleagues in a multi-channel environment through telephone, web chat, and email. You will:

• Possess first-class communication skills with the ability to collaborative and influence
• Take ownership of Postmaster and POL colleague issues, enquiries and complaints and manage them through to resolution, ensuring end-users are kept up to date at all times

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.