IT Service Desk Supervisor

Position Summary:

The IT Service Desk Supervisor is responsible for developing and optimizing business processes and people to ensure best in class technical support. This person must have an aptitude to lead by example, working alongside other team members, solving problems, identifying trends, and putting solutions in place to prevent future problems.

Primary Responsibilities:

• Build and lead a world-class IT support team
• Develop a team of IT Service Desk professionals, including training, coaching and performance management
• Active involvement in the day-to-day activities of the team, ensuring SLAs are being fulfilled, priorities established, and workload is balanced
• Integrate continuous improvement processes using metrics and trends
• Develop relationship with colleagues throughout the company to learn the business and ensure Service Desk is exceeding expectations
• Schedule will include weekends

Candidates should have:

• ITIL IT Service Management Experience
• Team oriented approach with a positive attitude and an eagerness to learn
• Ability to motivate, coach, and develop team members
• Ability to conduct research into a wide range
• of technologies Experience with ITSM tools
• Exceptional written and oral communication skills.
• Bachelor’s degree or at least 3 years experience leading service desk or help desk

• I

• Excellent Benefits including medical, vision, dental, PTO, 401k, etc.
• Career Progression with a high growth, publicly traded company.
• Employee Stock Purchase Plan (ESPP) offered after 6 months of employment.
• Modern office space in the heart of downtown Tucson.
• On-site Fitness Gym and Bike Share.
• Employee Game Room and Lounge.
• Free Unlimited Wash Club Membership.