IT Support Engineer

• Answer staff questions in person, via phone and ticketing system on company supported applications
• Provision and configure equipment for new staff
• Conduct new hire IT onboarding
• Troubleshoot computer, telephony and AV (audio visual) problems
• Determine source of computer problems (hardware, software, network, access, etc.)
• Serve as liaison between staff and the technology department to resolve issues
• Document resolutions for future reference
• Route inbound inquiries within the IT department to appropriate groups for escalation and resolution
• Communicate resolutions to end users
• Provide after hours support per routine on-call shift rotation
• Create and manage new accounts based on departmental needs
• Verify configurations with Hiring Managers

• Two or more years of technical support experience preferred
• Experience with Active Directory and/or Okta
• Experience using JAMF, Solarwinds and similar platforms
• Experience supporting Microsoft Windows operating systems and applications
• Experience supporting Apple Macintosh operating systems and applications
• Experience with PC and Apple hardware
• Experience supporting Mobile Devices
• General knowledge of Local Area Networks and troubleshooting
• General knowledge of AWS Workspaces or similar environments
• Ability to investigate and analyze information to draw conclusions
• Ability to communicate technical guidance and instruction to users on the use of applications and systems

If you’ve reached this point, and you’re still not sure if you should apply…..Just do it! We’re human and we don’t fit a perfect mold. Having diverse backgrounds, experiences and perspectives, that’s a good thing! If you’re coming from outside of the cyber industry - great! If you’re looking to try something new - awesome! All we ask is you bring passion to all that you do, crave creativity and innovation, and embrace the hard work of gaining new skills and accepting big challenges.
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels.
The base hourly range for this position is $26.92 - $35.89 USD. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.