IT Support Engineer

SupplyHouse.com, a fast growing and successful e-commerce company, is looking for an on-site IT Support Engineer to join our IT Team! The IT Support Engineer is responsible for responding to and remediating end-user technical issues along with providing administration and support of the organization’s IT infrastructure and related services. This individual works to isolate and resolve IT issues in a timely and accurate manner. The ideal candidate will have a 4-year college degree, 5+ years of industry experience, a strong technical background, and excellent communication skills.

Role Type: Full-Time, Exempt

Location: Melville, NY (On-site)

Salary: $80,000-100,000/year

Responsibilities:

• Assist with the administration and support of the company’s IT related systems such as the MS365 environment (Email, SharePoint, Azure AD, Intune, Office Suite, OneDrive, Teams), Anti-virus/Malware/EDR software solutions, end-point-management tools, and other services/products used to support the end-user community
• Provide prompt technical assistance for incoming issues and requests related to computer and network systems including hardware, software, and peripherals
• Develop and deploy configuration/imaging standards for end-user devices such as laptops, PC’s, tablets, RF Scanners, cell phones, and printers
• Deploy and maintain Microsoft Servers for local and remote offices as well as manage automated backups
• Manage end-user account access and permissions across various platforms
• Manage IT hardware requests for local and remote users
• Oversee and refine the request process for providing IT equipment to local and remote users
• Maintain IT infrastructure department's documentation repository as well as oversee the development and maintenance of documentation and procedures used to address various end-user IT related issues
• Ensure accurate inventory of all equipment, software, and licenses/subscriptions
• Participate in the evaluation and recommendation of management and support tools related to IT infrastructure
• Provide basic support for networking, Wi-Fi, and VoIP systems
• Lift moderately heavy objects such as computers, printers, and peripherals

Additional Responsibilities (As Needed):

• Provide support for imaging and deploying of devices
• Assist with configuring, packing, and shipping of equipment
• Work with third-party support and equipment vendors
• Perform server and system capacity planning, make recommendations, and implement improvements to system performance and reliability
• Provide backup and escalation support for other IT Support Engineers and Technicians
• Occasional off-hours support

Requirements:

• Bachelor’s degree in Computer Science or a related field, or an Associate's degree plus equivalent work experience
• 5+ year’s of work experience providing end-user support and IT System Administration
• Strong knowledge and experience managing PC desktop hardware, software, and operating systems (Windows and MAC)
• Experience administering MS365 (Email, SharePoint, MS Office Suite, OneDrive, Teams)
• Experience with MS Intune, MS Autopilot, and Azure AD
• Familiarity with multi-factor authentication services such as DUO or similar
• Experience with Windows Server, Virtualization, and automated on-site and off-site backup and recovery
• Experience with Microsoft/Android/Apple tablets and utilizing MDM solutions such as SOTI, Jamf, or similar products to manage those devices
• Experience supporting collaboration tools such as Slack and Teams
• Solid understanding of IT security and Antivirus/Anti-malware/EDR solutions
• Basic understanding of networking concepts such as WAN/LAN/Wireless LAN, DHCP, DNS and VPN
• Familiarity with network hardware such as routers, switches, and firewalls
• Experience supporting VoIP solutions
• Strong analytical, troubleshooting, and problem-solving abilities
• Ability to effectively prioritize and multi-task in a fast-paced environment
• Experience supporting a large user community in a corporate environment
• Excellent written, oral, and interpersonal communication skills
• Polite and friendly demeanor with a passion for helping others
• Microsoft, Cisco, or other similar IT related certifications (is a plus)

Why work with us:

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days.
• We promote a work/life balance – We value your time! We encourage a healthy separation between your professional and personal life with our flex-time work policy and health & wellness initiatives that allow employees to feel refreshed and recharged.
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program.
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.
• We stay engaged – We maintain our company culture through promoting virtual events and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, optional virtual out-of-office monthly events, and more!
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our monthly town halls, regular 1:1 check-ins, and company-wide ideas form, and incorporate suggestions to ensure our team enjoys coming to work every day.

SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position.

What our employees are saying:

• “The people here are amazing. In this tough phase of the pandemic, the people and the company have handled the situation very well. They take really good care of the team, and they always try to make sure employees stay in touch by organizing virtual events!” -Yash, IT Team
• “I love the teamwork, the caliber of people who are employed here, and the way everyone is so supportive, caring, and welcoming. This truly is a company that strives to grow and evolve and continue to be even better and is open to new ideas and innovative concepts from employees. You feel valued because your opinions are welcomed and encouraged. Your strengths are cultivated, and you feel real growth in your position.” -Katy, Customer Service Team
• “I enjoy working at SupplyHouse.com because they truly value generosity and the act of giving back to our community. With many being significantly affected by the pandemic, the company has gone to great lengths to not only be there for its employees, but also our surrounding communities. I’m looking forward to the day when we can do that again all together.” -Anna, HR Team

Please know that we are unable to sponsor work visas or temporarily hire candidates that are authorized to work for a defined period of time in their field of study for this position.

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.