Job details

IT Support Engineer

Description

Position at Confluent Inc

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s the power of data in motion in action—giving organizations instant access to the massive amounts of data that is constantly flowing throughout their business. At Confluent, we’re building the foundational platform for this new paradigm of data infrastructure. Our cloud-native offering is designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organization. With Confluent, organizations can create a central nervous system to innovate and win in a digital-first world.

We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enormous potential. Chart your own path and take healthy risks as we solve big problems together. We value having diverse teams and want you to grow as we grow—whether you’re just starting out in your career or managing a large team, you’ll be amazed at the magnitude of your impact.

About the Role:

We are looking for an IT Support Engineer who is passionate about providing an amazing customer experience while delivering outstanding technical support to join our growing team. The ideal candidate will have five to seven years of progressively increasing responsibilities in an IT Support role, with an emphasis on providing responsive, high-quality support for both onsite and remote employees. The IT Support Engineer will be expected to be onsite in our Mt. View, CA location 3+ times a week.

What You Will Do:

Providing full-service internal IT Support to Confluent employees around the globe
Advanced troubleshooting of hardware and applications, providing technical support and problem-solving
Communication with our users and staff to understand, identify, document and resolve problems
Resolve problems in a timely manner or escalate on behalf of users to IT leads or managers
Be well-organized and highly efficient when managing your work
Be a documentation champion, crafting and refining processes as the organization scales
Help, teach, and mentor junior colleagues
Be flexible. We're growing and we need to continue to change to help the company grow
Promote and represent Confluent culture and core values in all aspects of your job duties to ensure user satisfaction

What You Will Bring:

5+ years providing hands-on and remote IT Support, including wireless network troubleshooting, audio and video conferencing, remote collaboration tools and printer support
5+ years of experience in the Information Technology Field
4+ years supporting, working with, and managing the following SaaS Applications: Google Workspace, JIRA, Okta, Zoom, Office 365, and Slack
Experience with Jamf Pro, Intune, and other MDM platforms
Network troubleshooting experience with Ruckus, Meraki, etc.
Familiarity with Atlassian products and other ticketing platforms
Outstanding communication skills: You have very detailed case notes as well as KB articles, and you have the ability to articulate complex concepts into noncomplex jargon
Have a curiosity for tech with a strong desire to learn and develop new skills
Understanding of standard IT processes such as asset management, employee lifecycle, etc
A strong dedication to developing technically and to delivering world-class customer service
In-depth knowledge supporting Windows & Mac Operating Systems

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $72,900 - $82,000, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. .

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.

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